by Mark Horner
More than ever, people in Washington state are saving time by going online to do business with the Department of Licensing. This video takes a fun approach at showing the upward trend in online transactions for the years 2008, 2009 & 2010.
People are going online to renew their driver license, replace a lost driver license, obtain a copy of their driving record (Abstract of Driving Record or “ADR”) and much more.
Hope you enjoy the video. And remember, you can “skip a trip” by going to dol.wa.gov for a variety of licensing transactions.
The customer service person who answered the phone at (360) 902-3900 was so rude. I just had a clarifying question and she said “Just follow my directions ma’am” in a mean tone of voice. Is it too much to ask to be treated well when calling a government agency?
No, it’s not too much to ask to be treated well. And you should expect to be treated with respect. That’s a given. We have a lot of great people who provide excellent customer assistance. Sorry that you had a poor experience. It’s good, though, that you shared your story with us here. We know we’re not perfect, and we’re always looking for ways to improve our service. Thank you for sharing your experience with us.