February 3, 2014
In September 2010, DOL introduced its staff in our licensing services offices to a new customer service promise: “We will be friendly and helpful — every time.”
As part of a recent customer survey–mailed to recent customers in October 2013–we asked if their experience during their recent transaction reflected this promise.
Overall, 82-percent of survey respondents indicated yes, our staff was both friendly and helpful. Another 15-percent indicated staff was either friendly or helpful, and only 3-percent indicated staff was neither friendly nor helpful.
This level of satisfaction was echoed in other aspects of the survey. Overall, we learned 83-percent said they were satisfied to very satisfied with their DOL service and 57-percent of customers indicated DOL’s service has improved.
Results of the recent survey appear in the chart below.
November 4, 2013
The Department of Licensing recently sent notifications by mail to about 60,000 individuals with commercial driver licenses to let them know the deadline is approaching to complete and submit the required form to self-certify the type of commercial driving they do.
All CDL holders are required to submit a self-certification form to DOL before January 30, 2014. Failure to do so will result in losing their CDL and the driver will be required to get a driver license without the CDL endorsement. A self-certification form can be completed by visiting any DOL driver licensing office.
This self-certification is required to help ensure state and federal transportation agencies know who is required to keep current medical certificates on file with DOL. This includes all CDL holders who drive commercial vehicles in connection with interstate commerce.
Drivers that operate entirely within Washington state and don’t drive in connection with interstate commerce (intrastate drivers) are still required to self-certify, but are not required to keep their medical certificates on file with DOL.
DOL began notifying commercial drivers about this requirement in 2011. More information is available on the Department of Licensing website.
As of October 5, 2013, there are 194,743 individuals with CDL endorsements on their driver license. These endorsements break down as follows:
- Class A: 137,681
- Class B: 52,883
- Class C: 4,179
October 4, 2013
Personalized license plate fees for both new plates and renewals were increased by $10 this year for vehicles with tabs that expire on or after Oct. 1, 2013.
The additional $10 will be deposited in the state Wildlife Account used by the Department of Fish and Wildlife to support programs focused on the study, protection and enhancement of wildlife species that are not hunted, fished or trapped. Often referred to as “nongame wildlife,” these species represent most of the endangered and non-endangered animals in our state.
Individuals with personalized license plates due for renewal on or after October 1st will now pay $42 per year in addition to all other annual registrations fees. The fee for new personalized plates was increased to $52.
There are currently about 85,000 vehicles in our state with personalized license plates. To learn more about personalized plates, visit dol.wa.gov.
September 12, 2013
DOL recently introduced two new online services that will save our customers time. The first, our Online Driver License Pre-Application, allows individuals seeking their first Washington State driver license or ID card to start the process online to save themselves time in our offices. When they do visit a driver license office, our staff simply verifies the information provided while validating their identity documents.
The second new online application is designed for teens with an instruction (learner’s) permit. After they successfully complete the required traffic safety course and driver testing at a licensed driver training school, they can go online to finalize their driver license and pay the required licensing fees without another visit to a driver licensing office. After completing the simple online process, their new license is mailed to them, saving them the second visit to a driver license office.