Survey indicates DOL customers are satisfied with service

February 3, 2014

In September 2010, DOL introduced its staff in our licensing services offices to a new customer service promise: “We will be friendly and helpful — every time.”

As part of a recent customer survey–mailed to recent customers in October 2013–we asked if their experience during their recent transaction reflected this promise.

Overall, 82-percent of survey respondents indicated yes, our staff was both friendly and helpful. Another 15-percent indicated staff was either friendly or helpful, and only 3-percent indicated staff was neither friendly nor helpful.

This level of satisfaction was echoed in other aspects of the survey. Overall, we learned 83-percent said they were satisfied to very satisfied with their DOL service and 57-percent of customers indicated DOL’s service has improved.

Results of the recent survey appear in the chart below.

survery-1


New licensing requirements starting for scrap metal businesses

November 25, 2013
New licensing requirements starting for scrap metal businesses

New licensing requirements starting for scrap metal businesses

Scrap metal businesses in Washington will need to be licensed with the Department of Licensing beginning January 2014. However, businesses will not be able to apply for these licenses until January 2nd when the license applications are available.

The Department will reach out to law enforcement agencies to make sure they are aware of this delay, and are not citing businesses for unlicensed activity.

Even though licenses will not be immediately available, the remainder of the new laws and rules regarding scrap metal must be complied with.

The Legislature passed House Bill 1552 last session, with the intent of reducing scrap metal theft by requiring the licensing of scrap metal businesses, and establishing new requirements for scrap metal transactions and record keeping.

DOL will have the applications available sometime on January 2, 2014, so please check our website regularly for updates. If you have a question about who needs a license, the licensing process, or any other questions regarding the licensing of scrap metal business, please see our website at: http://www.dol.wa.gov/business/scrapmetal/.


Commercial drivers must self-certify their driver status before Jan. 30 deadline

November 4, 2013
DOL photo

DOL photo

The Department of Licensing recently sent notifications by mail to about 60,000 individuals with commercial driver licenses to let them know the deadline is approaching to complete and submit the required form to self-certify the type of commercial driving they do.

All CDL holders are required to submit a self-certification form to DOL before January 30, 2014. Failure to do so will result in losing their CDL and the driver will be required to get a driver license without the CDL endorsement.  A self-certification form can be completed by visiting any DOL driver licensing office.

This self-certification is required to help ensure state and federal transportation agencies know who is required to keep current medical certificates on file with DOL. This includes all CDL holders who drive commercial vehicles in connection with interstate commerce.

Drivers that operate entirely within Washington state and don’t drive in connection with interstate commerce (intrastate drivers) are still required to self-certify, but are not required to keep their medical certificates on file with DOL.

DOL began notifying commercial drivers about this requirement in 2011. More information is available on the Department of Licensing website.

As of October 5, 2013, there are 194,743 individuals with CDL endorsements on their driver license. These endorsements break down as follows:

  • Class A:  137,681
  • Class B:  52,883
  • Class C:  4,179


Department of Licensing launches new, time-saving online driver licensing services

September 12, 2013
WA DOL

WA DOL

DOL recently introduced two new online services that will save our customers time. The first, our Online Driver License Pre-Application, allows individuals seeking their first Washington State driver license or ID card to start the process online to save themselves time in our offices. When they do visit a driver license office, our staff simply verifies the information provided while validating their identity documents.  
 
The second new online application is designed for teens with an instruction (learner’s) permit. After they successfully complete the required traffic safety course and driver testing at a licensed driver training school, they can go online to finalize their driver license and pay the required licensing fees without another visit to a driver licensing office. After completing the simple online process, their new license is mailed to them, saving them the second visit to a driver license office.  

DOL welcomes public comment on the Disability Parking Study

August 6, 2013

dis-1The Legislature asked the Department of Licensing to create a workgroup to examine the use of disabled parking placards and special license plates for persons with disabilities, and develop a strategic plan for ending any abuse.

The workgroup is made up of representatives from DOL, Department of Health, City of Seattle, Governor’s Committee on Disability Issues and Employment, and Arc of Washington.

The workgroup has been meeting since June to research and review data to determine where potential abuse may be, develop measures to reduce fraudulent use and issuance, and suggest ways to strengthen administrative processes, while minimizing the impact to individuals who really need these privileges.

The deadline for public comments is October 15, 2013.

The workgroup will report its findings—and a strategic plan on ideas to potentially reduce abuse—to the Legislature by December 1, 2013.

The public may share ideas with the workgroup by sending an email to: DPWorkgroup@dol.wa.gov.

 


New rest area signs help promote motorcycle safety

July 16, 2013

VIDEO

New sign at Maytown rest area

New sign going in at Maytown rest area on May 29th.

New signs aimed at making our roads safer for motorcycles now appear at two rest areas along the busy Interstate 5 corridor between Seattle and Portland.

The signs carry two motorcycle-related safety messages. The top half reads “Look Twice – Save a Life, Watch for Motorcycles.”

The message on the lower half of the sign is directed at motorcyclists, “Ride Safe, Ride Sober, Ride Endorsed.”

The state’s Department of Transportation installed the signs on May 29th at the Maytown and Scatter Creek rest areas south of Olympia.

The signs were paid for with federal motorcycle safety grant funds.

This project was created through a partnership between the state’s Department of Licensing, Traffic Safety Commission, State Patrol and DOT.

The signs are featured in a new video produced by the DOL.


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