DOL wait times plummet due to shift in testing locations, popularity of online and mail services

February 26, 2013
dol.wa.gov

dol.wa.gov

(Olympia) A new state program allowing the private sector to conduct driver knowledge and skills testing has produced more good news for visitors to DOL offices: the shortest wait times in nearly a decade.

The new program allows driver training schools and school district driver training programs across the state to conduct driver knowledge and skills testing for new driver license applicants.

Moving those testing services outside of DOL removed some of the most time-consuming transactions at the agency’s licensing service offices.

In recent months, the average statewide wait time at licensing service offices has remained steady at 10 minutes.

Driver licensing offices are currently maintaining the best wait times we’ve seen in eight years, despite an 11 percent increase in licensed drivers, and the closing and consolidation of several licensing offices over this time period.

Shorter wait times at those offices are also attributed to service innovations, including expanded online and mail-in options.

In 2012, nearly one-quarter of DOL’s 3.4 million driver transactions were done by people who didn’t step foot inside an office—by mail or Internet. In five years, that percentage has grown from 5 percent to 23 percent.

The drop-off in foot traffic at those offices provides employees with more time to inspect identity documents and for spending more time at the counter to better serve customers.  It also allows more time for community outreach

To conduct driver tests, driver training schools must be licensed with the state or be part of a state-certified public school driver training program. They have to apply for the authority to administer driver testing, and are subject to audits and record checks.

After passing the tests, customers go to a licensing office to obtain their license. Customers are still required to pay the driver license application fee to DOL. Driver training schools will set the fee they charge for the tests.

The program is the final phase of implementing House Bill 1635, which gives the Department authority to contract with private driver training schools, school districts and motorcycle training schools to conduct some knowledge and skills tests. The bill was passed in an effort to reduce wait times in licensing service offices.

For a list of state-approved driver training schools, go to:http://www.dol.wa.gov/driverslicense/testing.html.


Motorcycle testing to be conducted outside DOL

August 8, 2012
dol.wa.gov

dol.wa.gov

OLYMPIA—Starting August 1, most motorcycle riders seeking an endorsement to legally ride in Washington state will begin taking motorcycle knowledge and skills tests at approved motorcycle training schools across the state.

“This will give our customers easier access to motorcycle testing in more areas in the state, and will free up some of our staff to serve other customers who must come into an office,” said DOL Director Alan Haight. “We already have the infrastructure in place with motorcycle training schools since we contract with them to conduct training courses, so we expect the transition to be very easy and seamless for our customers.”

The Department of Licensing will continue to offer these tests in the Colville, White Salmon, Ilwaco, Pullman, Coulee Dam, Clarkston and Walla Walla areas until motorcycle training schools expand services near these cities. DOL also will still test riders who have previously scheduled appointments at our offices.

After passing the tests, customers will go to a licensing office to obtain their motorcycle endorsement.  The cost of a motorcycle endorsement will remain at $25; however motorcycle training schools will set the fee they charge for the tests.

This move is the first phase of implementing House Bill 1635, which gives the department authority to contract with private drive training schools, school districts and motorcycle training schools to conduct some knowledge and skills tests. The bill was passed in an effort to reduce wait times in licensing service offices.

For a list of state-approved motorcycle training schools, go to: http://www.dol.wa.gov/driverslicense/motoschools.html.


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