Department of Licensing launches new, time-saving online driver licensing services

September 12, 2013
WA DOL

WA DOL

DOL recently introduced two new online services that will save our customers time. The first, our Online Driver License Pre-Application, allows individuals seeking their first Washington State driver license or ID card to start the process online to save themselves time in our offices. When they do visit a driver license office, our staff simply verifies the information provided while validating their identity documents.  
 
The second new online application is designed for teens with an instruction (learner’s) permit. After they successfully complete the required traffic safety course and driver testing at a licensed driver training school, they can go online to finalize their driver license and pay the required licensing fees without another visit to a driver licensing office. After completing the simple online process, their new license is mailed to them, saving them the second visit to a driver license office.  

New app helps suspended drivers get their license reinstated

February 7, 2013

The process of getting a suspended license reinstated can seem daunting.  For many, it’s a labyrinth of trying to figure-out which courts and/or agencies must be contacted in order to clear-up unresolved cases.

But now, the Department of Licensing is offering a fast and simple solution people can use to piece all of that information together.

It’s a simple app on the DOL’s website, dol.wa.gov.

“We want to make it as quick and easy as possible for them to get their license back,” said DOL spokesperson Brad Benfield.

After the user enters some basic information, the online app provides a specific list of what that person must do to get his or her license reinstated.

“What we’re finding is that people are able to go online, use the reinstatements program, and systematically work their way through all of the issues that they need to work through to get their license back.   And as they continue to check in on it, those things that they’ve taken care of come off the list until the day when they find out that they’re actually eligible for reinstatement,” Benfield said.

That’s a huge departure from the common scenarios that’ve played-out for years:  people using their valuable time to go to a DOL office or calling the agency as they attempt to figure-out how to get their license reinstated.

Now, all of that information is at a person’s fingertips.  You might say the app puts you at the front of the line.

And it’s free.

Believe it or not, there are companies who charge to provide you with this same information.

Benfield also has this heads-up for people who’ve only  recently learned that their license will be suspended.

“Until that license is actually suspended, they’re not going to be able to use this system because it provides a snapshot of what’s going on with their record on any given day.  If their license hasn’t been suspended yet, (the app’s) not yet going to reflect that. “

The DOL recently produced a video about the app and posted it to its YouTube channel.

YouTube video:  http://youtu.be/LidYMIP6v0c

Great news for summer driver licensing office customers

August 5, 2011

Summer is traditionally a very busy time in driver licensing offices, but customers across the state are enjoying average wait times of less than 30 minutes this season. Statewide average wait times are down sharply compared to last year and have been below 30 minutes for the past four months.Statewide average wait time chart

The average amount of time customers spent waiting for service in a driver licensing office in July was 28 minutes. This is a significantly lower than the average of 42 minutes in July last year.

While average wait times are way down across the state, some offices still have longer wait times than others. A great way to save time is to visit DOL’s Internet website and check the current wait time of the office you are planning to visit before you go. Also, keep in mind that many of DOL’s most common transactions, like driver license renewal and requesting a copy of your driving record, are offered online at the DOL website.

It’s also important to keep in mind that wait times can vary greatly depending on the day of the week and time of day customers choose to visit a driver licensing office. Watch the video below for tips on how to make your next visit a quick one.


VIDEO: “A time-saving scoop!”

February 18, 2010

by Mark Horner

More than ever, people in Washington state are saving time by going online to do business with the Department of Licensing.  This video takes a fun approach at showing the upward trend in online transactions for the years 2008, 2009 & 2010. 

People are going online to renew their driver license, replace a lost driver license, obtain a copy of their driving record (Abstract of Driving Record  or “ADR”) and much more.

Hope you enjoy the video.  And remember, you can “skip a trip” by going to dol.wa.gov for a variety of licensing transactions.



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