The Department of Licensing is aware many customers around the state recently experienced longer-than-average waits for service in driver licensing offices. All of us at DOL would like to thank these customers for their patience.
Summer is the busiest time of year in our offices due to increased numbers of people moving to our state and a large number of teens getting instruction permits and new driver licenses. Both of these types of transactions take much longer than a typical license renewal or replacing a lost license.
In addition to our expected increase in customers this time of year, right now we also are dealing with legislatively-mandated temporary layoff days due to budget cuts. These layoff days are causing increased wait times in our offices that last for several days after the actual office closure.
Many customers who need to take care of routine business like driver license renewals, getting a copy of a driving record, or getting a replacement license or ID can avoid our offices altogether by taking care of their transactions online. Visit dol.wa.gov to see all of our online service options.
We also are working on new ways for customers to take care of routine driver license transactions over the Internet. In coming months, we plan to introduce new online services that will allow customers to change their address or have a license reinstated after a suspension.
If you do need to visit a driver licensing office, take a minute and check out our short video with tips on how to make your experience with DOL more efficient.