New online driver license reinstatement service responsible for 36% drop in calls to DOL by folks wanting to know how to get their license back

November 21, 2011

In August, we reported the launch of a new DOL online service offering customers an easy way to get personalized help to reinstate their driver license. The application gives suspended drivers around-the-clock access to the status of their license and the information needed to fulfill the requirements of a license suspension and reinstating their license online.

By October, calls to the DOL Customer Service Center about driver license reinstatements dropped by 36 percent. Not only does this demonstrate that lots of suspended drivers are taking advantage of this new self-service option, it also allows our customer service representatives to help other folks with driver license questions more quickly.