State begins rolling out six-year driver licenses on February 10

February 6, 2014
WA DOL

WA DOL

Beginning February 10, all new driver license applicants will receive a license that’s valid for six years, as the Department of Licensing starts transitioning from a five-year to a six-year driver license.

New driver license applicants include individuals applying for their first license and those who are transferring their licenses from another state.

The per-year cost for a driver license will remain at $9 per year, but new applicants will pay for the additional year, which changes the fee from $45 to $54, not including the $35 application fee.

Adding a new motorcycle endorsement for up to six years will cost $2 per year.

Washingtonians who are obtaining their first Washington state ID cards will also be issued a card valid for six years beginning on February 10, at a cost of $54, or $9 per year.

Those renewing a current Washington driver licenses or ID cards will start transitioning to a six-year renewal period later this year.

In 2012, the Washington State Legislature authorized extending driver’s license terms from five to six years to improve customer service by reducing customer volumes and wait times in driver license offices.


Survey indicates DOL customers are satisfied with service

February 3, 2014

In September 2010, DOL introduced its staff in our licensing services offices to a new customer service promise: “We will be friendly and helpful — every time.”

As part of a recent customer survey–mailed to recent customers in October 2013–we asked if their experience during their recent transaction reflected this promise.

Overall, 82-percent of survey respondents indicated yes, our staff was both friendly and helpful. Another 15-percent indicated staff was either friendly or helpful, and only 3-percent indicated staff was neither friendly nor helpful.

This level of satisfaction was echoed in other aspects of the survey. Overall, we learned 83-percent said they were satisfied to very satisfied with their DOL service and 57-percent of customers indicated DOL’s service has improved.

Results of the recent survey appear in the chart below.

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