Reminder: All driver and vehicle licensing services will be unavailable August 31 through September 3 for system upgrades to improve customer experience in offices and online


Drives logoThe Washington State Department of Licensing will launch a modernized driver licensing system at the end of August, and customers need to be aware of office closures and the unavailability of online services.

  • Driver licensing offices will be closed on Friday, August 31 through September 3
  • Vehicle licensing offices will be unable to do vehicle transactions, August 31 through September 3
  • Online services will be unavailable, some starting as early as Sunday, August 26 through September 3
  • All licensing services in offices and online will return on Tuesday, September 4

Services impacted and not available include:

  • Driver license and ID card issuance
  • Vehicle and vessel registration
  • All online services, DOL’s call center, and reporting the sale of vehicles

“We apologize for the inconvenience this closure may cause but look forward to providing the residents of Washington with a modern, user-friendly system for driver and vehicle services,” said DOL Director Teresa Berntsen. “This new system will allow for an improved customer experience with several additional online service options.”

New Security Feature for Driver Licenses and ID cards

The method used to assign a driver license number to each person is changing and the new numbers will better protect everyone’s personal information. Washington driver licenses will now have the prefix “WDL” (Washington Driver License) followed by nine randomly assigned letters and numbers. This is a change from the current driver license numbers in use today which were based on a person’s name and birth date.

“We are pleased to provide this additional layer of privacy and security for our customers,” said Berntsen. The change to the new driver license number will start with all Washington driver licenses and ID cards issued on September 4, 2018. Those who already have a driver’s license or ID card will get the new number when they renew or replace it after September 4.

For more information about DRIVES, visit http://www.dol.wa.gov/about/what-is-drives.html.

2 Responses to Reminder: All driver and vehicle licensing services will be unavailable August 31 through September 3 for system upgrades to improve customer experience in offices and online

  1. Lorraine Fonokalafi says:

    Thank you for this update information. I have just recently ordered my DL renewal info online and will be waiting to receive my new DL.

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