Can’t be helped online, by phone, or by mail? Make an appointment

DOL logoAs previously announced, driver licensing offices will begin to reopen Monday, June 22, in a series of stages. We will start with 13 locations. All in-person services will be provided by appointment only.

With the announcement of furloughs for all state workers, our days of operation will be temporarily reduced starting the week of June 29. All reopening offices will be open Monday through Thursday in July, with the exception of Thursday, July 2 (we’ll also be closed July 3 in observance of Independence Day). We’ll be open Friday, July 31.

Additionally, offices will be operating at significantly reduced capacity with social distancing in place. Please be patient. Appointments are limited. Our online, phone, and mail-in services remain the first option in most instances.

To help protect employees and customers from the emerging COVID-19 pandemic, the Department of Licensing (DOL) expanded its online services and closed driver licensing offices in late March. Since then, DOL has been working within the governor’s guidelines to serve Washington residents as safely and efficiently as possible.

For those who require an office visit to complete their transaction, we’re reopening the following locations June 22 by appointment only: Bellingham, Bremerton, Clarkston, Federal Way, Kennewick, Lacey, Lynnwood, Moses Lake, Parkland, Renton, Spokane, Vancouver North, and Wenatchee.

Union Gap initially was also on the list, but the reopening of that office is on hold due to the impact of COVID-19 in Yakima County. We are working on ways to help those who already made appointments there.

Our other 41 driver licensing offices will reopen in later stages to be announced. The order of reopening is being determined by factors including geographic location, community access, volume history, capacity for safe delivery of service, weekdays open, and staffing considerations.

Services offered by appointment only include:

  • First-time driver license, including knowledge and skills testing (where offered)
  • First-time identification card
  • Enhanced driver license (EDL) and enhanced ID (EID)
  • Name change on license/ID
  • Instruction permit
  • Commercial driver license (CDL) and commercial learner permit (CLP)
  • Agricultural permit, including knowledge and skills testing (where offered)
  • Reinstatement, including knowledge and skills testing (where offered)
  • Occupational restricted license
  • Driver training school instructor test

Please keep in mind that the REAL ID enforcement date has been pushed back a year to Oct. 1, 2021. There will be plenty of time to obtain a compliant document, such as an EDL or EID, before then.

Most residents are eligible to renew their licenses, identification cards, vehicle registrations, and instruction permits online. This includes those under age 24 and over 70 for a limited time.

Driver licenses and instruction permits expiring March 1 through June 30, 2020 were automatically extended for 180 days. Those expiring July 1 through Sept. 30, 2020 were extended for 90 days.

How to Make an Appointment

Appointments are for customers who cannot do their business online, by phone, or by mail.

If an in-person visit is the only option, you can make an appointment online or call 360-902-3900 for assistance setting one up.

The scheduling system automatically offers the first available dates. If appointment slots are filled, try again the next day. Our representatives cannot change an appointment after it is made, so if you need a different date/time, you must cancel your appointment and start over.

When an appointment is made, an email confirmation will be sent with instructions on how to check in to a “virtual lobby” upon arrival. Customers will wait in their vehicle until being invited into the building. There will be signage.

Those who show up to an office without an appointment will be scheduled for a return visit or redirected as needed.

Health and Safety Precautions

To reduce the risk of coronavirus spread, DOL is implementing several health and safety practices at driver licensing offices, including:

  • DOL employees will be screened for symptoms and wear personal protective equipment (PPE).
  • Customers will be asked about symptoms. They will also be encouraged to wear a cloth facial covering and wash their hands or use sanitizer prior to entering.
  • Physical distancing of at least 6 feet will be maintained between employees, customers, and vendors.
  • Hard plastic barriers have been installed at service counters, with 6 feet of distance between lobby chairs and 6-foot markers outside the main entrance.
  • Regular sanitizing of high-touch surfaces/areas will take place.
  • Visitors showing signs of illness will be required to leave.
  • Customers will be made aware of requirements prior to scheduling an appointment.
  • Additional protective requirements may be needed for skills tests and will be communicated when scheduled.

DOL is confident services can be delivered safely.

Vehicle Licensing Offices

Vehicle licensing offices (VLOs) are open. VLOs handle vehicle tabs, boat decals, license plates, reports of vehicle sale or transfer of ownership, vehicle/boat registrations, trip permits, replacement titles, disabled parking placards/tabs, and more.

VLOs are not impacted by state worker furloughs and are on normal hours of operation.

Contact Us

Please be patient, as call volume is high.


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UPDATED 6/22/20