Information about the business and professional online licensing outage and how to find help


Information about DOL's online business and licensing outage and resources. Learn more: dol.wa.gov/outageUpdate: Friday, Feb. 11, 11 a.m. During the week of Jan. 24, 2022, the Department of Licensing became aware of suspicious activity involving professional and occupational license information contained within the professional and business licensing system. DOL immediately shut the system down and began its investigation with the assistance of Washington Technology Solutions (WaTech) and nationally renowned experts in the field of cyber security.

Although our investigation is continuing, we have additional information to share. DOL has determined that the suspicious activity was a breach of the professional and business licensing system. Our investigation to this point has revealed that around 650,000 individuals may have been affected. These individuals include active licensees and people with, for example, expired, revoked, or suspended licenses.

In response, DOL will begin notifying all affected individuals in a variety of ways, including direct notice, notice to the Washington Attorney General and others as required by law, and notice through updated information on our website. Notification to individuals will include an offer of free credit monitoring.

Second, while the professional licensing system remains offline, we have begun processing license renewals. You can visit dol.wa.gov/intent for more information.

We will provide further updates as soon as possible.

For further information about this incident, please call the below number.

  • Phone number: 855-568-2160
  • Hours of operation: 8 a.m. – 5 p.m., seven days a week

The latest information and additional resources are on our website: dol.wa.gov/outage.

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