Downtown Seattle licensing service office is moving to a new location starting July 30

July 22, 2019

DOL logoSeattle is growing, and we’re growing along with it.

Effective Tuesday, July 30, our downtown Seattle licensing service office will be housed in a new location:

450 3rd Ave W, Suite 100
Seattle, WA 98119

July 26 is the last day at the Spring Street office.

Although the new office will normally be open on Mondays, it will be closed July 29 so we can install and test new cameras, finish office setup, and acclimate staff. We’ll be ready to serve the public the following day.

With nearly double the space of the Spring Street office, the new location on 3rd Avenue will help with customer flow and provide a more comfortable environment for visitors and staff. The addition of three work counters, cameras at each workstation, and other updated equipment and software will also help us more effectively meet customer needs.

The change of address won’t affect hours of operation: 8:30 a.m. to 4:30 p.m., Monday through Friday.


Spokane Valley licensing service office changing its hours effective July 2, 2019

May 17, 2019

DOL logoEffective Tuesday, July 2, the Spokane Valley licensing service office is changing its hours as follows:

  • Tuesday: 8:30 a.m.-5 p.m.
  • Wednesday: 8:30 a.m.-5 p.m.
  • Thursday: 9:30 a.m.-5 p.m.
  • Friday: 8:30 a.m.-5 p.m.
  • Saturday: 8:30 a.m.-2:30 p.m.

The Spokane Valley office is located at 12801 E. Sprague Ave., Spokane, WA 99216. It can be reached by phone at 509-921-2358.

The following services will continue to be available:

  • Apply for a new driver license or instruction permit.
  • Get an ID card.
  • Apply for an enhanced driver license/ID card (EDL/EID).
  • Renew a driver license, ID card, or EDL/EID.
  • Change the name or address on your driver license.
  • Request a copy of your driving record.
  • Replace a lost or stolen driver license, ID card, or EDL/EID.
  • Take a CDL knowledge test.

Driver license testing and motorcycle testing are not offered at the Spokane Valley office.

Hours for the Spokane office, located at 9107 N. Country Homes Blvd., Spokane, WA 99218, remain unchanged. It is open Monday through Friday.

See all licensing service office locations.


East Vancouver licensing service office switching to Monday-Friday schedule starting July 1, 2019

May 15, 2019

DOL logoThe East Vancouver licensing office is switching to a Monday-Friday schedule to better serve the needs of area residents. Effective July 1, 2019, this office — located at 1301 NE 136th Ave. — will be open as follows:

  • Monday: 9 a.m.-5 p.m.
  • Tuesday: 9 a.m.-5 p.m.
  • Wednesday: 9 a.m.-5 p.m.
  • Thursday: 10 a.m.-5 p.m.
  • Friday: 9 a.m.-5 p.m.

To prepare for this change, the office will be closed Saturday, June 29. The North Vancouver office, located at 9609 NE 117th Ave. (building 27, suite 2730), is staying on a Tuesday-Saturday schedule, or you can find an alternate location.

The following services will continue to be available at the East Vancouver office:

  • Apply for a new driver license or instruction permit.
  • Get an ID card.
  • Apply for an enhanced driver license/ID card (EDL/EID).
  • Renew a driver license, ID card, or EDL/EID.
  • Change the name or address on your driver license.
  • Request a copy of your driving record.
  • Replace a lost or stolen driver license, ID card, or EDL/EID.
  • Take a CDL knowledge test.

Driver license testing and motorcycle testing are not offered at the East Vancouver office.

Many services are available online.

The East Vancouver office can be reached at 360-260-6288.


Picture this: Cameras at every licensing service office counter

March 26, 2019
Tacoma licensing service office

The Tacoma licensing service office served as the model for 25 other locations getting cameras at every customer service touchpoint. This will allow customers to stay with the same representative and have their photo taken without moving to another area.

After a pilot program at the Tacoma licensing service office (LSO) proved successful, the Washington State Department of Licensing is rolling out workstation cameras at 25 of its other offices.

The changes are expected to improve service and efficiency by keeping customers with the same DOL representative, at the same counter, throughout a transaction. Traditionally, customers were directed to another area to have their photo taken before returning to the original counter.

Best of all? Cameras at each station will reduce wait times.

“I am excited to continue to enhance workflow and the customer experience at our LSOs,” said Jean Fetterly, DOL’s acting assistant director for Customer Relations.

Tacoma aside, offices getting cameras include:

  • Lynnwood
  • Seattle West
  • Seattle Downtown
  • Kent
  • Shoreline
  • Puyallup
  • Parkland
  • Federal Way
  • Bel-Red
  • Spokane
  • Spokane Valley
  • Renton
  • Lacey
  • Everett
  • Bremerton
  • Poulsbo
  • Smokey Point
  • Bellingham
  • Kennewick
  • Union Gap
  • Vancouver North
  • Vancouver East
  • Mount Vernon
  • Wenatchee
  • Kelso

All work is expected to be completed by June 2019.

To install the 300 new cameras, 23 of the 26 locations — among DOL’s busiest — need facility modifications. In most cases, these will happen on normal off days. Due to limited contractor availability, a few offices will temporarily close as follows:

  • Seattle West: Friday and Saturday, May 17-18
  • Smokey Point: Tuesday, June 18
  • Spokane: Friday, June 21
  • Spokane Valley: Tuesday, June 25

Find an alternative location, if needed.

Starting in August 2018, DOL began testing cameras at four workstations in Tacoma. The pilot was a success, resulting in shorter transaction times. As a result, in mid-March DOL expanded the pilot to include all 14 workstations in Tacoma.

Feedback from customers and staff alike has been positive.

“This is the biggest change affecting office workflow in a positive way during my 24 years with DOL,” said Jay Glenn, a licensing service representative supervisor in Tacoma.