Nearly 7,000 Voters to Receive Late Election Ballots

February 6, 2018


Software error prevented transmission of some licensing information to election officials

OLYMPIA — Nearly 7,000 voters will receive ballots this week for the February special election via first class mail due to a software error in the Department of Licensing’s (DOL) driver licensing database system that caused information to not be transmitted to the Office of the Secretary of State’s (OSOS) Voter Registration Division under Washington’s Motor Voter law.

Both OSOS and DOL have been working to ensure voters receive their ballots in time for the February Special Election. The data error was discovered in late January. Working with OSOS, the DOL Information Services team learned that when some customers changed their name (with or without an address change), and were assigned a new driver license number, those changes were made in DOL’s system but were not transmitted to OSOS’s system. Once the error was identified, the DOL team worked over the weekend of January 26 to develop and test a fix to the 30-year-old driver database system. The software fix was released into production on the evening of January 30.

DOL and OSOS worked together to match the voter data in the two systems. They determined the number of impacted voters is 6,969 statewide. These voters will receive special processing to receive ballots this week for the February 2018 election.

“We worked closely with the Office of the Secretary of State to identify and resolve this issue quickly,” said Pat Kohler, DOL Director. “We regret these errors occurred and we have put in place new controls that monitor daily transmitted voter information to the Secretary of State to ensure it is complete and accurate. This error underscores the importance of replacing our decades-old driver licensing database system, which is scheduled to occur this September.”

Kohler said DOL appreciates the partnership of the OSOS in this situation, and their willingness to work toward a solution. DOL will also reimburse County Auditors for the cost of mailing ballots to affected voters that didn’t receive ballots.

Voters can verify their address, name and registration information at http://myvote.wa.gov. Questions or concerns about voter status can be directed to county auditors. A full list of county auditors is available here: https://www.sos.wa.gov/elections/viewauditors.aspx.

Read this news release in the following languages:

 

For more information about the Department of Licensing, please visit our website at dol.wa.gov.


WA DOL issues Emergency Rule

January 26, 2018

(Olympia, WA)  Washington residents who apply for a standard driver license, instruction permit and ID card will no longer be asked to provide their place of birth as part of the application process.

On January 19, 2018 the Department of Licensing (DOL) filed emergency rule making to immediately end the collection of information that isn’t required by state or federal statute. This change takes effect today.

During the 120 day period the emergency rule is in effect, DOL will pursue rule changes in order to permanently eliminate place of birth as a requirement to apply for a driver license or ID card.

After 30 days, DOL will file proposed rule language altering WAC 308‐104‐014. DOL is required to hold a public hearing at least 20 days following submission of text. The rule becomes permanent 31 days from the date DOL files the exact text of the rule and the agency’s response to any written or verbal testimony.

DOL is taking these actions to ensure the agency is safeguarding personal information that can be used to determine immigration status and to uphold the intent of Governor Inslee’s Executive Order 17-01, Reaffirming Washington’s Commitment to Tolerance, Diversity, and Inclusiveness.

For more information, visit http://www.dol.wa.gov/informationdisclosure.html.


Watch out for non-DOL websites

October 31, 2017
Example of a website that is NOT affiliated with the Washington State Department of Licensing.

Example of a website that is NOT affiliated with the Washington State Department of Licensing.

Be careful when considering any licensing or vehicle registration transaction on non-DOL websites.

While many websites offer online services, there is only one official website for the Washington State Department of Licensing:  dol.wa.gov.

Unofficial websites typically charge additional fees.  They may even charge for services that are free at dol.wa.gov.

Worse yet, unofficial websites might never deliver the service you paid to receive.

For a safe, secure transaction without additional fees, please visit dol.wa.gov.

VIDEO


Life Hack: Renew your license or ID card online at dol.wa.gov

September 14, 2017

It’s that time again…you get a notice in the mail and now all you have to do is decide when you have time to renew your driver license. If the mere thought of that task feels a little traumatizing, you’re not alone. But we have good news, times have changed and now by visiting DOL.WA.GOV  you can securely renew your license or ID card ONLINE, using your smartphone, tablet, or computer! That means no line, no sacrificed lunch hour and no need to touch up your roots for a new photo.

It’s true that not everyone’s eligible to use our online services every time they need to renew. If you’re a Washington State resident you can only renew online every other time your license or ID expires. But did you know that in the past two years over 400,000 eligible people statewide waited IN-line to renew instead of going ONline? That’s a pretty significant number and it averages out to about 1,700 people per month.  If all of those people had renewed online, it would have made the in-office experience faster and more pleasant for the lady who was there for an eye exam, or the guy who just moved from California. So it’s an option worth checking into if your expiration date is coming up.

Here are the details:

Time to Renew! You have 3 options:

  1. License eXpress
  2. Online (without a License eXpress account)
  3. At a driver licensing office. Be prepared to wait in line. See Tips for visiting an office: Driver licensing offices.

 

Who can’t renew online?

  • You’ll need to visit an office if you:

◦Are under 24 or over 70 years old

◦Need to pass the vision screening

◦Need a new photo taken

 

Not you? Then congratulations, you’re eligible to renew online. You’ll need:

  • A device that allows you to access the internet
  • Your driver license or ID card number
  • Your Social Security number – last 4 digits
  • Visa, MasterCard, or American Express
  • Email address and/or printer

 

Hmmm…What else?….

Will my card have a new photo?

We use the last photo we took. If you want a new photo, you’ll need to visit a driver licensing office.

When will I get my new card?

You should receive it in 2-4 weeks. If you don’t get it within 30 days, please contact us at CustomerCare@dol.wa.gov.

Do I have to download an app?

No.

More questions?

Click here.

Help us spread the word to friends, coworkers, family and everyone else on social media. Don’t be shy, if you have a friend or family member who is new to online services or their electronic device, offer to assist them by sharing  this video and explaining the process.


Permanent registration available for some intermittent-use trailers

September 13, 2017

Have an infrequently used personal trailer weighing 2,000 pounds or less?

Then you might be interested to know about new Washington state law that took effect this year.

That law opened the door for permanent registration options for some vehicles with “intermittent-use” trailer plates.

FAST FACTS

Vehicles with intermittent-use trailer plates:

  • May be used for participation in club activities, exhibitions, tours, parades and occasional pleasure use.
  • May be used for occasional pleasure use.
  • Cannot be held for rent to the public.
  • Cannot be used for commercial or business purposes.
  • Vehicles with these plates must have a scale weight of two thousand pounds or less.
  • You must be a Washington state resident in order to receive “intermittent use” trailer plates.
  • The plates can only be displayed on the vehicle they were purchased for.
  • Must be displayed on the rear of the vehicle.

The initial cost for the standard trailer plate is $20.75

Restored plates have an initial cost of $43.75

Customers pay a onetime registration fee of $187.50 (plus other applicable fees).

The vehicle must also be in good working order.

To learn more about vehicle requirements, applications, and other information, visit the Department of Licensing’s website at dol.wa.gov/vehicleregistration/licenseplates.html.


ADDITIONAL READING

Washington State Laws:

RCW 46.16A.428 Intermittent-use trailers—Permanent registration—Penalty—License plates—Definition—Rules

RCW 46.18.220 Collector vehicle license plates


Go online and you may be able to skip waiting in line at DOL

July 11, 2017

Since 2015, more than 400,000 customers waited in line unnecessarily at Washington State driver licensing offices for transactions they could have completed from the comfort of home by visiting dol.wa.gov.

If all 400,000 had gone online, the result would have been an average of 13,000 fewer people in line per month. Less in-office traffic means downsized wait times so that customers can quickly get back to the responsibilities and activities in their lives that matter.

Our online services don’t eliminate the need for all in-office transactions, however many common licensing needs such as changing an address or renewing a license can be easily completed on your phone or computer. The information provided at dol.wa.gov can help also you avoid long wait times and unnecessary trips.

Plan on visiting us soon? Review the following reminders for a more efficient experience:

 

  1. Skip a trip, renew online

Did you know that you only need to update your driver license photo every other renewal cycle? That’s once every twelve years! If you don’t need a new photo, just go to dol.wa.gov to see if you can renew and skip the line! You’ll conveniently receive a new license within days and avoid having to come up with a clever hashtag to accompany that obligatory “never ending line at the DOL” tweet. Unsure about whether the services you need are offered online or if you are eligible to renew online? Check out DOL’s online services page.

  1. Know before you go

Arriving at the front of the line just to discover the piece of identification necessary to complete your transaction is sitting on the kitchen counter at home is everyone’s least favorite way to wrap up lunch hour. Visit dol.wa.gov to find out which documents and identification you’ll need to bring in so that our staff can take care of your licensing needs. Also keep in mind that we are not able to accept photocopies of documents.

  1. Visit during the middle of the week

If you must visit an office in person, try to head in before noon — preferably during the middle of the week.

  1. Beware the lunch hour line

This may seem like a given, but please let us reiterate: Do not visit a licensing office between noon and one pm! We guarantee that on any given afternoon several other people had the exact same idea and staffing may be more limited due to staff rotating off the counter to take their lunch break.

 

  1. Check the calendar for holidays

We know your ideal Christmas Eve would be spent refreshing your newsfeed while waiting for your number to be called, but please avoid visiting us on holidays, as our offices are usually closed. When in doubt, go online to check the hours of operation of the office you plan to visit and remember to anticipate a spike in wait times in the days prior to and following a long weekend.


New law gives Washington more time for federal ID requirement changes

May 18, 2017

Gov. Jay Inslee signed into law this week a measure that brings Washington state into compliance with the federal REAL ID Act, giving residents likely until 2020 before the new federal ID requirements will affect travelers with a Washington driver license or ID card and those seeking entry into some federal facilities and military bases.

That’s because the new law is expected to gain our state a REAL ID compliance extension that will allow a standard Washington driver license or ID card to be used for all federal purposes, including boarding commercial flights until then. Washington joins the ranks of about 20 other states with compliance extensions while they work to implement the federally-mandated changes.

Enhanced Driver Licenses and ID cards will become Washington state’s federally-compliant ID document for domestic air travel and entry into secure areas of federal facilities, but it’s important to remember there are other types of documents that are already valid for federal purposes now and into the future. You may already have one: U.S. or foreign passports, U.S. Passport Cards, military ID, permanent resident cards, Transportation Worker Identification Credential (TWIC card), and several other documents. A complete list is available here.

The new law also lowers the price of state-issued Enhanced Driver Licenses from $108 to $78 starting in late July.

Washington state is currently under a temporary compliance extension and federal officials were provided a formal request for a compliance extension this week after Gov. Inslee signed the legislation into law.