Watch out for non-DOL websites

October 31, 2017
Example of a website that is NOT affiliated with the Washington State Department of Licensing.

Example of a website that is NOT affiliated with the Washington State Department of Licensing.

Be careful when considering any licensing or vehicle registration transaction on non-DOL websites.

While many websites offer online services, there is only one official website for the Washington State Department of Licensing:  dol.wa.gov.

Unofficial websites typically charge additional fees.  They may even charge for services that are free at dol.wa.gov.

Worse yet, unofficial websites might never deliver the service you paid to receive.

For a safe, secure transaction without additional fees, please visit dol.wa.gov.

VIDEO


Life Hack: Renew your license or ID card online at dol.wa.gov

September 14, 2017

It’s that time again…you get a notice in the mail and now all you have to do is decide when you have time to renew your driver license. If the mere thought of that task feels a little traumatizing, you’re not alone. But we have good news, times have changed and now by visiting DOL.WA.GOV  you can securely renew your license or ID card ONLINE, using your smartphone, tablet, or computer! That means no line, no sacrificed lunch hour and no need to touch up your roots for a new photo.

It’s true that not everyone’s eligible to use our online services every time they need to renew. If you’re a Washington State resident you can only renew online every other time your license or ID expires. But did you know that in the past two years over 400,000 eligible people statewide waited IN-line to renew instead of going ONline? That’s a pretty significant number and it averages out to about 1,700 people per month.  If all of those people had renewed online, it would have made the in-office experience faster and more pleasant for the lady who was there for an eye exam, or the guy who just moved from California. So it’s an option worth checking into if your expiration date is coming up.

Here are the details:

Time to Renew! You have 3 options:

  1. License eXpress
  2. Online (without a License eXpress account)
  3. At a driver licensing office. Be prepared to wait in line. See Tips for visiting an office: Driver licensing offices.

 

Who can’t renew online?

  • You’ll need to visit an office if you:

◦Are under 24 or over 70 years old

◦Need to pass the vision screening

◦Need a new photo taken

 

Not you? Then congratulations, you’re eligible to renew online. You’ll need:

  • A device that allows you to access the internet
  • Your driver license or ID card number
  • Your Social Security number – last 4 digits
  • Visa, MasterCard, or American Express
  • Email address and/or printer

 

Hmmm…What else?….

Will my card have a new photo?

We use the last photo we took. If you want a new photo, you’ll need to visit a driver licensing office.

When will I get my new card?

You should receive it in 2-4 weeks. If you don’t get it within 30 days, please contact us at CustomerCare@dol.wa.gov.

Do I have to download an app?

No.

More questions?

Click here.

Help us spread the word to friends, coworkers, family and everyone else on social media. Don’t be shy, if you have a friend or family member who is new to online services or their electronic device, offer to assist them by sharing  this video and explaining the process.


Permanent registration available for some intermittent-use trailers

September 13, 2017

Have an infrequently used personal trailer weighing 2,000 pounds or less?

Then you might be interested to know about new Washington state law that took effect this year.

That law opened the door for permanent registration options for some vehicles with “intermittent-use” trailer plates.

FAST FACTS

Vehicles with intermittent-use trailer plates:

  • May be used for participation in club activities, exhibitions, tours, parades and occasional pleasure use.
  • May be used for occasional pleasure use.
  • Cannot be held for rent to the public.
  • Cannot be used for commercial or business purposes.
  • Vehicles with these plates must have a scale weight of two thousand pounds or less.
  • You must be a Washington state resident in order to receive “intermittent use” trailer plates.
  • The plates can only be displayed on the vehicle they were purchased for.
  • Must be displayed on the rear of the vehicle.

The initial cost for the standard trailer plate is $20.75

Restored plates have an initial cost of $43.75

Customers pay a onetime registration fee of $187.50 (plus other applicable fees).

The vehicle must also be in good working order.

To learn more about vehicle requirements, applications, and other information, visit the Department of Licensing’s website at dol.wa.gov/vehicleregistration/licenseplates.html.


ADDITIONAL READING

Washington State Laws:

RCW 46.16A.428 Intermittent-use trailers—Permanent registration—Penalty—License plates—Definition—Rules

RCW 46.18.220 Collector vehicle license plates


Go online and you may be able to skip waiting in line at DOL

July 11, 2017

Since 2015, more than 400,000 customers waited in line unnecessarily at Washington State driver licensing offices for transactions they could have completed from the comfort of home by visiting dol.wa.gov.

If all 400,000 had gone online, the result would have been an average of 13,000 fewer people in line per month. Less in-office traffic means downsized wait times so that customers can quickly get back to the responsibilities and activities in their lives that matter.

Our online services don’t eliminate the need for all in-office transactions, however many common licensing needs such as changing an address or renewing a license can be easily completed on your phone or computer. The information provided at dol.wa.gov can help also you avoid long wait times and unnecessary trips.

Plan on visiting us soon? Review the following reminders for a more efficient experience:

 

  1. Skip a trip, renew online

Did you know that you only need to update your driver license photo every other renewal cycle? That’s once every twelve years! If you don’t need a new photo, just go to dol.wa.gov to see if you can renew and skip the line! You’ll conveniently receive a new license within days and avoid having to come up with a clever hashtag to accompany that obligatory “never ending line at the DOL” tweet. Unsure about whether the services you need are offered online or if you are eligible to renew online? Check out DOL’s online services page.

  1. Know before you go

Arriving at the front of the line just to discover the piece of identification necessary to complete your transaction is sitting on the kitchen counter at home is everyone’s least favorite way to wrap up lunch hour. Visit dol.wa.gov to find out which documents and identification you’ll need to bring in so that our staff can take care of your licensing needs. Also keep in mind that we are not able to accept photocopies of documents.

  1. Visit during the middle of the week

If you must visit an office in person, try to head in before noon — preferably during the middle of the week.

  1. Beware the lunch hour line

This may seem like a given, but please let us reiterate: Do not visit a licensing office between noon and one pm! We guarantee that on any given afternoon several other people had the exact same idea and staffing may be more limited due to staff rotating off the counter to take their lunch break.

 

  1. Check the calendar for holidays

We know your ideal Christmas Eve would be spent refreshing your newsfeed while waiting for your number to be called, but please avoid visiting us on holidays, as our offices are usually closed. When in doubt, go online to check the hours of operation of the office you plan to visit and remember to anticipate a spike in wait times in the days prior to and following a long weekend.


New law gives Washington more time for federal ID requirement changes

May 18, 2017

Gov. Jay Inslee signed into law this week a measure that brings Washington state into compliance with the federal REAL ID Act, giving residents likely until 2020 before the new federal ID requirements will affect travelers with a Washington driver license or ID card and those seeking entry into some federal facilities and military bases.

That’s because the new law is expected to gain our state a REAL ID compliance extension that will allow a standard Washington driver license or ID card to be used for all federal purposes, including boarding commercial flights until then. Washington joins the ranks of about 20 other states with compliance extensions while they work to implement the federally-mandated changes.

Enhanced Driver Licenses and ID cards will become Washington state’s federally-compliant ID document for domestic air travel and entry into secure areas of federal facilities, but it’s important to remember there are other types of documents that are already valid for federal purposes now and into the future. You may already have one: U.S. or foreign passports, U.S. Passport Cards, military ID, permanent resident cards, Transportation Worker Identification Credential (TWIC card), and several other documents. A complete list is available here.

The new law also lowers the price of state-issued Enhanced Driver Licenses from $108 to $78 starting in late July.

Washington state is currently under a temporary compliance extension and federal officials were provided a formal request for a compliance extension this week after Gov. Inslee signed the legislation into law.


New Washington driver license and ID cards

February 17, 2017

(Post updated March 13, 2:13pm with new sample driver license image)

Washington state is starting to issue newly designed driver licenses and ID cards aimed at better protecting residents from identity theft.

“This new card system has incredible security features in it that will really decrease the amount of counterfeit cards that exist in the world,” said Pat Kohler, director of the state’s Department of Licensing.

Those security features include fine-line printing and ultraviolet ink.

The state will roll-out the new cards over the next several months, beginning at its licensing office in Shelton.

“And sometime this summer, we would finish the roll-out at all of our 56 offices,” Kohler said.

The new licenses and ID cards have a new look, but their functions haven’t changed. The Enhanced Driver Licenses and Enhanced ID Cards (EDLs/EIDs) can be used for all federal identification purposes, including: entering secure federal facilities and, following the January 2018 federal compliance deadline, boarding domestic flights at commercial airports. Standard driver licenses and ID cards are still not valid for these federal purposes.

flyer is available to learn more about these changes and to make sharing this valuable information easy.

 

                                                                       NEW LOOK DOCUMENTS NOW AVAILABLE ONLINE

New header colors on WA driver licenses, enhanced driver license, ID cards

New header colors on WA driver licenses, enhanced driver license, ID cards

Want the new driver license before its available at your local licensing office?

Residents who are eligible to renew their license online will automatically receive the new-look license.

In fact, all documents purchased online will now be issued with the state’s new updates. Those documents also include ID cards, enhanced driver licenses, commercial driver licenses and temporary licenses.

 

BUT WHAT ABOUT MY CURRENT DRIVER LICENSE OR ID CARD?

You might be wondering, So, what about my current driver license?

Kohler said people don’t need to worry because all current licenses will remain valid until they expire, so nobody needs to make a special trip to have their license or ID card replaced.

 

TEMPORARY LICENSE WILL NO LONGER HAVE A PHOTO

Temporary licenses issued in driver licensing offices will now be printed on a full sheet of paper instead of being a paper copy of the actual license. This is similar to how it’s already done online, and will no longer include a photo.

Kohler said removing the photo should help prevent identity theft.

“The current temporary driver’s license is so similar to your original driver’s license that you get in the mail, it creates a false sense of security (because it is simply a temporary document).”

 

“HOW CAN WE IMPROVE THE EXPERIENCE FOR THE CUSTOMER?”

Kohler said the process of updating the state’s Central Issuance System also presented an opportunity at its licensing offices.

“It was great opportunity for us to look at process improvement, and look at how our customers flowed through the office,” she said.

A decision was made to change that flow.

Upon arriving at a licensing office, a customer’s first contact will now be with someone who will review their documents.

Kohler said this change is aimed at ensuring the customer arrived with the correct documentation needed for obtaining a driver license or ID card.

“This will save our customers a lot of time,” Kohler enthused. “They won’t have to sit around and wait, then come up and find out that they didn’t have the required documents.  They’ll immediately be able to find that out and be able to know what they need to come back with.  And at the same time, it doesn’t back up the line.”

Expect to see this new customer flow, wherein documents are reviewed upon the customer’s arrival, at all licensing offices by this summer.

 

VIDEO

The video below offers additional information about the state’s new driver licenses and ID cards.

 

DOL ONLINE

The Department of Licensing’s website is dol.wa.gov.


DOL vehicle licensing system will be down on December 10 for system replacement

November 23, 2016

drives-logoOn December 12, 2016, the Washington State Department of Licensing will begin using a new, state-of-the-art computer system for all vehicle and boat title and registration transactions statewide. This new system replaces a 30-year-old, text-based system with a modern system used successfully in several other states across the country.

The launch of this new system will have a few customer service impacts both before and after it is turned on Dec. 12:

  • Online vehicle tab renewal will be offline from midnight on Dec. 6 until the new system is turned on Dec. 12. Other vehicle-related online services, like online filing of a report of sale, online vehicle or boat change of address, and other types of vehicle or boat online transactions or look-ups, will be offline from the evening of Friday, Dec. 9 until the new system is turned on Dec. 12.
  • Licensing offices across the state may close a little early on Friday, Dec. 9 to ensure all transactions are finalized prior to shutting down the old computer system on Friday evening.
  • All vehicle licensing offices will be closed on Saturday, Dec. 10.
  • Following the launch on Dec. 12, customers may experience longer office wait times as vehicle licensing office staff become comfortable processing transactions using the new system. DOL is asking customers for patience in the days immediately following the launch.

“The new system is a tremendous new tool to make our jobs faster and easier,” Licensing Director Pat Kohler said. “We’ve invested in training to teach our users how to use it, but until they get comfortable processing real transactions with real customers, we expect office wait times to be a little longer than usual.”

Vehicle licensing customers can avoid longer wait times by taking care of annual tab renewals in vehicle licensing offices prior to Dec. 9 or online prior to Dec. 6.

The new system, called DRIVES, is being rolled out in two phases between Dec. 2016 and June 2018. The first phase replaces DOL’s obsolete vehicle and boat titling and registration computer systems. The second phase, scheduled for June 2018, will replace DOL’s obsolete driver licensing systems.

When completed, the new DRIVES system will provide all of our customers, employees and business partners with better, more reliable systems and processes, provide more accurate records for law enforcement use, and allow for faster and easier system changes to support new or changing laws and business processes.