February 6, 2014
Beginning February 10, all new driver license applicants will receive a license that’s valid for six years, as the Department of Licensing starts transitioning from a five-year to a six-year driver license.
New driver license applicants include individuals applying for their first license and those who are transferring their licenses from another state.
The per-year cost for a driver license will remain at $9 per year, but new applicants will pay for the additional year, which changes the fee from $45 to $54, not including the $35 application fee.
Adding a new motorcycle endorsement for up to six years will cost $2 per year.
Washingtonians who are obtaining their first Washington state ID cards will also be issued a card valid for six years beginning on February 10, at a cost of $54, or $9 per year.
Those renewing a current Washington driver licenses or ID cards will start transitioning to a six-year renewal period later this year.
In 2012, the Washington State Legislature authorized extending driver’s license terms from five to six years to improve customer service by reducing customer volumes and wait times in driver license offices.
February 3, 2014
In September 2010, DOL introduced its staff in our licensing services offices to a new customer service promise: “We will be friendly and helpful — every time.”
As part of a recent customer survey–mailed to recent customers in October 2013–we asked if their experience during their recent transaction reflected this promise.
Overall, 82-percent of survey respondents indicated yes, our staff was both friendly and helpful. Another 15-percent indicated staff was either friendly or helpful, and only 3-percent indicated staff was neither friendly nor helpful.
This level of satisfaction was echoed in other aspects of the survey. Overall, we learned 83-percent said they were satisfied to very satisfied with their DOL service and 57-percent of customers indicated DOL’s service has improved.
Results of the recent survey appear in the chart below.
November 4, 2013
The Department of Licensing recently sent notifications by mail to about 60,000 individuals with commercial driver licenses to let them know the deadline is approaching to complete and submit the required form to self-certify the type of commercial driving they do.
All CDL holders are required to submit a self-certification form to DOL before January 30, 2014. Failure to do so will result in losing their CDL and the driver will be required to get a driver license without the CDL endorsement. A self-certification form can be completed by visiting any DOL driver licensing office.
This self-certification is required to help ensure state and federal transportation agencies know who is required to keep current medical certificates on file with DOL. This includes all CDL holders who drive commercial vehicles in connection with interstate commerce.
Drivers that operate entirely within Washington state and don’t drive in connection with interstate commerce (intrastate drivers) are still required to self-certify, but are not required to keep their medical certificates on file with DOL.
DOL began notifying commercial drivers about this requirement in 2011. More information is available on the Department of Licensing website.
As of October 5, 2013, there are 194,743 individuals with CDL endorsements on their driver license. These endorsements break down as follows:
- Class A: 137,681
- Class B: 52,883
- Class C: 4,179
September 12, 2013
DOL recently introduced two new online services that will save our customers time. The first, our Online Driver License Pre-Application, allows individuals seeking their first Washington State driver license or ID card to start the process online to save themselves time in our offices. When they do visit a driver license office, our staff simply verifies the information provided while validating their identity documents.
The second new online application is designed for teens with an instruction (learner’s) permit. After they successfully complete the required traffic safety course and driver testing at a licensed driver training school, they can go online to finalize their driver license and pay the required licensing fees without another visit to a driver licensing office. After completing the simple online process, their new license is mailed to them, saving them the second visit to a driver license office.