Department of Licensing launches a new, fully modernized driver licensing system

September 4, 2018

Drives logo

The Washington State Department of Licensing launched a modernized driver licensing system over Labor Day weekend. Customers will experience slower service during this transitional time.

The new system will improve services to citizens, agency business partners, and the state’s transportation system. State and federal agencies that rely on DOL data for public safety, licenses, identification cards, and revenue will also benefit from the new system.

This is the second in a series of overhauls to DOL’s legacy systems.  The first phase, which updated vehicle licensing systems, was successfully completed in December 2016.  A third project is planned to address the agency’s Business and Professional Licensing systems.

For more information about DRIVES, visit http://www.dol.wa.gov/about/what-is-drives.html.


Update — DOL office closures and online services temporary shutdown is happening this week

August 28, 2018

Click for larger view.

The Department of Licensing’s transition to a new and improved computer system is underway.

It started with some of our online services beginning to shutdown on Sunday, August 26.  Those online services will return on Monday, September 4.

Next up?  Two major developments begin this Friday:

All driver licenses offices will be closed this Friday, August 31, through Monday, September 3.

And all vehicle licensing offices will be unable to do vehicle transactions from August 31 through Monday, September 3.

All of these impacted areas—driver licensing offices, vehicle transactions, and online services—will be available on Tuesday, September 4.

DOL apologizes for any inconvenience these closures may cause.

We also look forward to serving you better than ever before, thanks to our state’s new, user-friendly computer system for driver and vehicle services.

For more information, please visit dol.wa.gov.

 



May is National Motorcycle Safety Awareness Month

May 2, 2018

WA DOL image

Spring is here and that means motorcycles are beginning to appear in greater numbers on Washington roadways.

In recognition of National Motorcycle Safety Awareness Month, the Department of Licensing is recognizing May as an opportunity to encourage drivers and motorcyclists to share the roads and highways.

Motorcycle safety depends both on motorists sharing the road with motorcycles and motorcyclists making good decisions to help them reach their destinations safely.  If everyone does their part, we’ll all drive on safer roadways in 2018.

Motorcyclists can be hidden in a vehicle’s blind spot, so drivers should always check their blind spots before entering or leaving a lane. In addition, drivers should be especially cautious of distractions behind the wheel. Looking down at a text could mean missing a motorcyclist when preparing to change lanes.  Don’t let one text change anyone’s life forever!

To help drivers understand what they can do to make roads safer for motorcyclists, the DOL’s Motorcycle Safety Program created a motorcycle awareness video called “A Second Look” that has received hundreds of thousands of views on YouTube and millions of shares around the world on Facebook.

In 2015, 73 percent of motorcycle fatalities were determined to be the fault of the rider, with the top three causes being alcohol or drug impairment, rider negligence, or excessive speed. Riders have the ability to minimize or eliminate these risks through continued training.

DOL’s Motorcycle Safety Program promotes the benefits of motorcycle training with the exciting video series, “Training is Everything.”

More tips for safe riding:
• Wear bright-colored, reflective clothing and protective eyewear.
• Keep headlights on at all times.
• Watch for animals in your path, especially at night.

For more information about motorcycle safety, visit https://www.nhtsa.gov/road-safety/motorcycle-safety.

More information about motorcycle safety training and motorcycle endorsement requirements is available at DOL.WA.GOV.

Visit the DOL YouTube page to watch our motorcycle safety playlist. It’s a great link to share with all the motorists and motorcyclists on your newsfeed!


Go online and you may be able to skip waiting in line at DOL

July 11, 2017

Since 2015, more than 400,000 customers waited in line unnecessarily at Washington State driver licensing offices for transactions they could have completed from the comfort of home by visiting dol.wa.gov.

If all 400,000 had gone online, the result would have been an average of 13,000 fewer people in line per month. Less in-office traffic means downsized wait times so that customers can quickly get back to the responsibilities and activities in their lives that matter.

Our online services don’t eliminate the need for all in-office transactions, however many common licensing needs such as changing an address or renewing a license can be easily completed on your phone or computer. The information provided at dol.wa.gov can help also you avoid long wait times and unnecessary trips.

Plan on visiting us soon? Review the following reminders for a more efficient experience:

 

  1. Skip a trip, renew online

Did you know that you only need to update your driver license photo every other renewal cycle? That’s once every twelve years! If you don’t need a new photo, just go to dol.wa.gov to see if you can renew and skip the line! You’ll conveniently receive a new license within days and avoid having to come up with a clever hashtag to accompany that obligatory “never ending line at the DOL” tweet. Unsure about whether the services you need are offered online or if you are eligible to renew online? Check out DOL’s online services page.

  1. Know before you go

Arriving at the front of the line just to discover the piece of identification necessary to complete your transaction is sitting on the kitchen counter at home is everyone’s least favorite way to wrap up lunch hour. Visit dol.wa.gov to find out which documents and identification you’ll need to bring in so that our staff can take care of your licensing needs. Also keep in mind that we are not able to accept photocopies of documents.

  1. Visit during the middle of the week

If you must visit an office in person, try to head in before noon — preferably during the middle of the week.

  1. Beware the lunch hour line

This may seem like a given, but please let us reiterate: Do not visit a licensing office between noon and one pm! We guarantee that on any given afternoon several other people had the exact same idea and staffing may be more limited due to staff rotating off the counter to take their lunch break.

 

  1. Check the calendar for holidays

We know your ideal Christmas Eve would be spent refreshing your newsfeed while waiting for your number to be called, but please avoid visiting us on holidays, as our offices are usually closed. When in doubt, go online to check the hours of operation of the office you plan to visit and remember to anticipate a spike in wait times in the days prior to and following a long weekend.


May is Motorcycle Safety Awareness Month

May 11, 2016

motorcycle safety transit ad

Rising temperatures in our state mean an increasing number of motorcycle riders will be out on our roads. These riders can be difficult to see on busy roads because of their smaller size and profile. Motorists should take an extra moment to look twice. A second look can save a motorcyclist’s life.

May is nationally recognized as Motorcycle Safety Awareness Month to bring attention to motorcycle safety. In 2015, 72 riders lost their lives in motorcycle collisions. That’s 72 people who went for a ride and did not make it home.

“Motorcycle safety depends both on motorists sharing the road with motorcycles and motorcyclists making good decisions to help them reach their destinations safely.  If everyone does their part, I am confident we will see fatalities drop in 2016,” said Department of Licensing Director Pat Kohler.

To help drivers understand what they can do to make roads safer for motorcyclists, the DOL’s Motorcycle Safety Program created a motorcycle awareness video called “A Second Look” that has received hundreds of thousands of views on YouTube and millions of shares around the world on Facebook.

In 2015, 73 percent of the motorcycle fatalities were the fault of the rider, with the top three causes being alcohol or drug impairment, rider negligence, or excessive speed. Riders have the ability to minimize or eliminate these risks through continued training.

DOL’s Motorcycle Safety Program will promote the benefits of motorcycle rider training this year with an exciting new video called “Training is Everything”.

Emphasizing the importance of choices and consequences while riding, the Washington Traffic Safety Commission created the IT’S A FINE LINE website filled with interesting information and opportunities to get involved with state motorcycle safety efforts.

More information about motorcycle safety training and motorcycle endorsement requirements is available on the DOL website.

The playlist below features six videos concerning motorcycle safety, including the videos mentioned in this blog post.


New “Training is Everything” videos highlight importance of continued motorcycle training

October 1, 2015

The Washington Motorcycle Safety Program is proud to announce the release of a powerful new public safety video, Training is Everything. This seven minute video, filled with stunning cinematography and powerful interviews, presents a compelling case for all riders to sign up for initial and continued motorcycle training.

The video features motorcycle riders, an elite Army Apache helicopter pilot, champion hydroplane racer Chip Hanauer, rugby players from Seattle Slam, and motorcycle safety specialists. Within it they discuss the importance of training and how the physical and mental skills required to fly combat helicopters, race hydroplanes, and even compete in rugby compare to those required to ride motorcycles.  Pilots, race drivers, and athletes train constantly to be on their game. By doing the same, riders—whether novices or experienced, year-round riders or summer cruisers—can both ride more safely and get more out of themselves and their bikes.

A scene from "Training is Everything." a powerful new public safety video stressing the importance of continued motorcycle training.

A scene from “Training is Everything,” a new public safety video series stressing the importance of continued motorcycle training.

Accompanying the full-length version of the video are two 30-second public service announcements to use as further tools to speak to riders about the main messages of the film—that a large percentage of rider fatalities are, in fact, caused by the riders themselves. By training for the physical and mental art that is motorcycling, riders can get the most from their ride, get home safely, and then go ride more.

Training is Everything, filmed by Twisted Scholar, was made possible through a grant from the Washington Traffic Safety Commission. Training is everything when you fly, when you race, and when you compete, and training is everything when you ride.

*please note: All three videos in the Training is Everything series are featured in the playlist at the top of this post.