Driver testing to be conducted outside DOL across the state

November 27, 2012

OLYMPIA— On December 1, the Department of Licensing will expand a new program allowing driver training schools and school district driver training programs across the state to conduct driver knowledge and skills testing for new driver license applicants.

“We started this program in King County and it has gone smoothly,” said DOL Director Alan Haight. “Now driver training schools in many other areas of the state are ready to conduct drive tests, which will remove one of the most time-consuming transactions from our offices. We think this is going to speed things up for other customers who must come into an office.”

As of December 1, driver knowledge and skills tests will no longer be offered in the following licensing service offices: Bellingham, Friday Harbor, Everett, Greenwood, Smokey Point, Renton, Federal Way, Lacey, Parkland, Centralia, Vancouver East, Vancouver North, Kennewick, Chelan, Ellensburg, Wenatchee, Davenport, Newport, and Spokane.

Previously scheduled drive tests will be honored in these offices. The Department of Licensing will continue to offer tests in areas that don’t have driver training schools nearby that offer testing.

To conduct driver tests, driver training schools must be licensed with the state or be part of a state-certified public school driver training program. They have to apply for the authority to administer driver testing, and are subject to audits and record checks.

After passing the tests, customers will go to a licensing office to obtain their license. Customers are still required to pay the driver license application fee to DOL. Driver training schools will set the fee they charge for the tests.

The program is the final phase of implementing House Bill 1635, which gives the Department authority to contract with private driver training schools, school districts and motorcycle training schools to conduct some knowledge and skills tests. The bill was passed in an effort to reduce wait times in licensing service offices.

For a list of state-approved driver training schools, go to: http://www.dol.wa.gov/driverslicense/testing.html.


Motorcycle testing to be conducted outside DOL

August 8, 2012
dol.wa.gov

dol.wa.gov

OLYMPIA—Starting August 1, most motorcycle riders seeking an endorsement to legally ride in Washington state will begin taking motorcycle knowledge and skills tests at approved motorcycle training schools across the state.

“This will give our customers easier access to motorcycle testing in more areas in the state, and will free up some of our staff to serve other customers who must come into an office,” said DOL Director Alan Haight. “We already have the infrastructure in place with motorcycle training schools since we contract with them to conduct training courses, so we expect the transition to be very easy and seamless for our customers.”

The Department of Licensing will continue to offer these tests in the Colville, White Salmon, Ilwaco, Pullman, Coulee Dam, Clarkston and Walla Walla areas until motorcycle training schools expand services near these cities. DOL also will still test riders who have previously scheduled appointments at our offices.

After passing the tests, customers will go to a licensing office to obtain their motorcycle endorsement.  The cost of a motorcycle endorsement will remain at $25; however motorcycle training schools will set the fee they charge for the tests.

This move is the first phase of implementing House Bill 1635, which gives the department authority to contract with private drive training schools, school districts and motorcycle training schools to conduct some knowledge and skills tests. The bill was passed in an effort to reduce wait times in licensing service offices.

For a list of state-approved motorcycle training schools, go to: http://www.dol.wa.gov/driverslicense/motoschools.html.


Gov. Gregoire appoints Alan Haight to lead Department of Licensing

August 1, 2011
DOL Director Alan Haight

DOL Director Alan Haight

August 1, 2011

OLYMPIA – Gov. Chris Gregoire today announced she has appointed Alan Haight as director of the Department of Licensing. Since 2008, Haight has been deputy director of the agency and most recently served as acting director, replacing Liz Luce – who announced her retirement in May.

“Alan has spent nearly a decade at the Department of Licensing and understands this agency inside and out,” Gregoire said. “I’m impressed with his focus on customer service and his ability to develop strategies that improve customer satisfaction while reducing costs. I welcome Alan to my cabinet, and trust Washingtonians statewide will be pleased with Alan’s leadership and skill.”

Haight joined the Department of Licensing in 2003, and led the agency’s consolidation and management of its telephone customer service center activities. His leadership in that role earned him the Governor’s Award for Internal Process Management. In 2005, Haight was appointed as DOL’s assistant director of the finance and administration division where he played a critical role in improving performance management and earned the Governor’s Award for Leadership. Haight was appointed deputy director of DOL in 2008 – and has been successful in reducing the agency’s budget by $4 million without significant customer disruption or job loss within the agency.

“The Department of Licensing, like all of state government, is faced with very difficult challenges,” Haight said. “Delivering critical services to our customers with higher quality and at a lower cost is a constant challenge that we should be mindful of in both good and bad economic times. I welcome the challenge this position poses and the opportunity to continue to serve the citizens of Washington state.”

Prior to joining DOL, Haight served as marketing director for Primus Knowledge Solutions in Seattle. He also spent 28 years at U.S. Bancorp, where he was senior vice president.