DOL takes steps to protect the health and safety of customers and employees

March 20, 2020

Customer service announcement

The Washington State Department of Licensing (DOL) today announced new actions it is taking to protect the health and safety of customers and employees during the coronavirus pandemic.

Starting Monday, March 23, more customers will be able to renew their driver licenses and identification cards online. Customers whose transactions require a visit to a driver licensing service office will be served on an appointment-only basis if their needs involve essential functions as outlined by the governor. This will significantly reduce the number of people in our offices at any given time, allowing us to better manage customer flow and ensure social distancing.

Expanded Online Renewals

If possible, as a first option please take advantage of the dozens of services offered online at dol.wa.gov.

Starting March 23, persons under age 24 and over 70 may renew online for the next 30 days, longer if deemed necessary. DOL is also suspending the requirement to visit a licensing office every other renewal.

Most vehicle registration renewals can be done online, by mail, or over the phone. Vehicle registration renewals that are not eligible to use an alternative service channel include:

  • Outdated insurance information
  • Registration expired for 90 days or more
  • Recent transfer to the state

If You Can’t Complete Your Transaction Online

Those unable to complete their transaction online can make an appointment to visit a DOL office. Transactions servicing essential functions will be prioritized.

To make an appointment, call 360-902-3900. Customers who show up to an office without an appointment will be scheduled for a return visit or redirected to alternative service channels in order to complete their DOL business.

Please be patient when calling for an appointment. Call volumes are very high.

Examples of situations that require an office visit include:

  • Applications for commercial driver licenses
  • Applications for a new driver license or identification card (standard or enhanced)
  • Certain complex transactions, such as reinstatements
  • Inability to renew online due to not having a bank account or access to the internet

Vision tests in our offices are temporarily suspended due to lack of adequate cleaning supplies.

Drive tests will not be available. There is no way to create social distancing in a vehicle. In Washington, drive tests are required for young drivers and persons who require medical re-exams. Contact your local private driver training school to find out if tests are still being offered there.

Ten driver licensing offices reopen for appointments at 1 p.m. March 23, with more taking appointments starting 1 p.m. March 24. The following travel offices will not open until the week of April 6 at the earliest: Chelan, Clarkston, Coulee Dam, Davenport, Forks, Friday Harbor, Goldendale, Morton, Newport, Oroville, Republic, and South Bend.

Public Counters for Businesses, Professions, and Fuel Tax Remain Closed

In addition to driver licensing offices, all public counters for businesses, professions, and fuel tax payments will stay closed until further notice. All such services can be done online, over the phone, or by mail.

Social Distancing Measures in DOL Offices

In addition to limiting the number of people in our offices, seating is being reduced in all lobbies to create more space between seats, and licensing workers will work 6 feet apart.

Contact Us

The DOL call center is open during normal business hours (8 a.m. to 5 p.m. Monday, Tuesday, Wednesday, and Friday; Thursday hours are 9 a.m. to 5 p.m.). Please be patient, as call volume is high.

  • Driver licensing/appointment scheduling: 360-902-3900
  • Vehicle licensing: 360-902-3770
  • Email: CustomerCare@dol.wa.gov

Gov. Gregoire appoints Alan Haight to lead Department of Licensing

August 1, 2011
DOL Director Alan Haight

DOL Director Alan Haight

August 1, 2011

OLYMPIA – Gov. Chris Gregoire today announced she has appointed Alan Haight as director of the Department of Licensing. Since 2008, Haight has been deputy director of the agency and most recently served as acting director, replacing Liz Luce – who announced her retirement in May.

“Alan has spent nearly a decade at the Department of Licensing and understands this agency inside and out,” Gregoire said. “I’m impressed with his focus on customer service and his ability to develop strategies that improve customer satisfaction while reducing costs. I welcome Alan to my cabinet, and trust Washingtonians statewide will be pleased with Alan’s leadership and skill.”

Haight joined the Department of Licensing in 2003, and led the agency’s consolidation and management of its telephone customer service center activities. His leadership in that role earned him the Governor’s Award for Internal Process Management. In 2005, Haight was appointed as DOL’s assistant director of the finance and administration division where he played a critical role in improving performance management and earned the Governor’s Award for Leadership. Haight was appointed deputy director of DOL in 2008 – and has been successful in reducing the agency’s budget by $4 million without significant customer disruption or job loss within the agency.

“The Department of Licensing, like all of state government, is faced with very difficult challenges,” Haight said. “Delivering critical services to our customers with higher quality and at a lower cost is a constant challenge that we should be mindful of in both good and bad economic times. I welcome the challenge this position poses and the opportunity to continue to serve the citizens of Washington state.”

Prior to joining DOL, Haight served as marketing director for Primus Knowledge Solutions in Seattle. He also spent 28 years at U.S. Bancorp, where he was senior vice president.