Department of Licensing launching new, fully modernized driver licensing system September 4

July 26, 2018

Online and in-person service disruptions expected August 26 to September 3

The Washington State Department of Licensing is preparing to launch a modernized driver licensing system at the end of August, and customers need to be aware of office closures and service disruptions. In order to transition from the old system to the new system, driver licensing offices will be closed Friday, August 31 through September 3. Vehicle licensing offices may be open, but unable to provide licensing services.

Services impacted and not available are:

Customer Service Center

  • DOL’s call center
  • DOL’s on-line services

Driver License Services

  • Driver licenses
  • Instruction permits
  • Identification cards
  • Enhanced driver licenses
  • Commercial driver licenses
  • Certified copy of driver record (Abstract Driving Record)

Vehicle and Vessels

  • Vehicle and vessel registration
  • Vehicle titles
  • Reporting of sale of vehicles
  • Pick-up of registration and tabs ordered through on-line services

Business and Professional Licenses

  • Pro Rate and Fuel Tax
  • Counter services in Olympia and Vancouver

Beginning August 26, and throughout the weekend, many DOL online services, like those used to buy car tabs and renew driver licenses, will also be unavailable. A full listing of affected online services is now available on the DOL website.

“We encourage customers to come in early to complete their driver license and vehicle transactions to avoid the rush leading up to the new system cutover weekend,” said Teresa Berntsen, DOL Director.  “If you need to visit our offices, come in early, or skip the trip and renew by accessing our online services.”

Once complete, the second phase of the DRIVES project will improve services to citizens, agency business partners, and the state’s transportation system. State and federal agencies that rely on DOL data for public safety, licenses, identification cards, and revenue will also benefit from the new system.

This is the second in a series of overhauls to DOL’s legacy systems.  The first phase, which updated vehicle licensing systems, was successfully completed in December 2016.  A third project is planned to address the agency’s Business and Professional Licensing systems.

For more information about DRIVES, visit http://www.dol.wa.gov/about/what-is-drives.html.



More DOL offices to offer enhanced and commercial driver license services

July 1, 2016

The Department of Licensing is expanding the number of offices where customers can obtain enhanced driver licenses, enhanced ID cards, commercial driver licenses and commercial instruction permits from 27 locations to 40 locations.

“Governor Inslee approved our plan to expand these services and it was funded by the Legislature,” DOL Director Pat Kohler said. “This will make getting enhanced or commercial licenses much more convenient for our customers and we expect it to help reduce wait times in many of our larger offices currently handling large numbers of commercial and enhanced driver license transactions.”

The Department of Licensing can’t offer these types of licenses in 16 of it’s smaller locations because they lack the staffing or equipment required to meet federal requirements for issuing documents that require applicants to provide proof of U.S. citizenship or proof of legal presence in the United States.

Enhanced driver licenses and ID cards, commercial driver licenses and commercial learner permits will now be offered at these driver licensing office locations:

  • Bellingham
  • Mt. Vernon
  • Oak Harbor*
  • Port Angeles
  • Bremerton
  • Poulsbo*
  • Downtown Seattle
  • Everett*
  • Lynnwood
  • Smokey Point
  • Shoreline*
  • Bellevue-Redmond
  • Kent*
  • North Bend*
  • Renton
  • West Seattle
  • Federal Way*
  • Lacey
  • Parkland
  • Puyallup
  • Shelton*
  • Tacoma
  • Hoquiam
  • Centralia*
  • North Vancouver
  • East Vancouver*
  • Kelso
  • Kennewick
  • Sunnyside*
  • Union Gap
  • Walla Walla
  • Ephrata*
  • Moses Lake
  • Omak
  • Wenatchee
  • Ellensburg
  • Colville
  • Spokane Valley*
  • Spokane
  • Pullman

* Newly added

Please note:  Once issued, enhanced driver licenses and enhanced ID cards can be renewed at any driver license office, online or by mail. Customers who need to apply for a name change on an enhanced driver license or ID card are required to visit one of the offices above. Also, commercial driver license customers must always renew in person at one of the offices listed above.


State begins rolling out six-year driver licenses on February 10

February 6, 2014
WA DOL

WA DOL

Beginning February 10, all new driver license applicants will receive a license that’s valid for six years, as the Department of Licensing starts transitioning from a five-year to a six-year driver license.

New driver license applicants include individuals applying for their first license and those who are transferring their licenses from another state.

The per-year cost for a driver license will remain at $9 per year, but new applicants will pay for the additional year, which changes the fee from $45 to $54, not including the $35 application fee.

Adding a new motorcycle endorsement for up to six years will cost $2 per year.

Washingtonians who are obtaining their first Washington state ID cards will also be issued a card valid for six years beginning on February 10, at a cost of $54, or $9 per year.

Those renewing a current Washington driver licenses or ID cards will start transitioning to a six-year renewal period later this year.

In 2012, the Washington State Legislature authorized extending driver’s license terms from five to six years to improve customer service by reducing customer volumes and wait times in driver license offices.


DOL welcomes public comment on the Disability Parking Study

August 6, 2013

dis-1The Legislature asked the Department of Licensing to create a workgroup to examine the use of disabled parking placards and special license plates for persons with disabilities, and develop a strategic plan for ending any abuse.

The workgroup is made up of representatives from DOL, Department of Health, City of Seattle, Governor’s Committee on Disability Issues and Employment, and Arc of Washington.

The workgroup has been meeting since June to research and review data to determine where potential abuse may be, develop measures to reduce fraudulent use and issuance, and suggest ways to strengthen administrative processes, while minimizing the impact to individuals who really need these privileges.

The deadline for public comments is October 15, 2013.

The workgroup will report its findings—and a strategic plan on ideas to potentially reduce abuse—to the Legislature by December 1, 2013.

The public may share ideas with the workgroup by sending an email to: DPWorkgroup@dol.wa.gov.

 


New rest area signs help promote motorcycle safety

July 16, 2013

VIDEO

New sign at Maytown rest area

New sign going in at Maytown rest area on May 29th.

New signs aimed at making our roads safer for motorcycles now appear at two rest areas along the busy Interstate 5 corridor between Seattle and Portland.

The signs carry two motorcycle-related safety messages. The top half reads “Look Twice – Save a Life, Watch for Motorcycles.”

The message on the lower half of the sign is directed at motorcyclists, “Ride Safe, Ride Sober, Ride Endorsed.”

The state’s Department of Transportation installed the signs on May 29th at the Maytown and Scatter Creek rest areas south of Olympia.

The signs were paid for with federal motorcycle safety grant funds.

This project was created through a partnership between the state’s Department of Licensing, Traffic Safety Commission, State Patrol and DOT.

The signs are featured in a new video produced by the DOL.


Ride safely to the prom in a licensed limo

April 11, 2013
Limo poster

Don’t be taken for a ride by an unlicensed limo company.

Prom season is upon us, and many high school students will be trying to make their special night even more fun by hiring a limo.  The Department of Licensing reminds parents and students to check to see if the limo they hire is licensed by the state. 

 
If you’re planning to make your event extra special by using one of Washington’s quality limo services, we suggest you do your homework,” Department of Licensing Director Teresa Berntsen said. “Don’t be taken for a ride by an unlicensed limousine company.  Always check references and make sure the company is licensed before you hire them.”
 
Limousine operators in Washington are required to be licensed, carry sufficient liability insurance, and undergo annual safety inspections by the Washington State Patrol or City of Seattle. Chauffeurs must be at least 21 years of age, hold a valid driver license, complete a chauffeur training course and pass a State Patrol background check.
 
Berntsen said a website, Craigslist ad, or a simple advertisement in the phone book or newspaper does not guarantee the operator is licensed. Unlicensed limousine operators may not meet state insurance or safety requirements and it can be difficult to hold them accountable if problems arise.
 
To find out if the limousine service you plan to use is licensed by the state, visit the Department of Licensing website at www.dol.wa.gov/business/limousine/. Scroll down to the area for consumers, click on “Look up a business or professional license” and then “Search business license.”  If you do not see the business listed as a limousine company, please call 360-705-6744. They can help you verify that the limousine company is properly licensed.
 
DOL Video:  Renting a Limo / Ride in Style, Ride Safely