August 1, 2011
OLYMPIA – Gov. Chris Gregoire today announced she has appointed Alan Haight as director of the Department of Licensing. Since 2008, Haight has been deputy director of the agency and most recently served as acting director, replacing Liz Luce – who announced her retirement in May.
“Alan has spent nearly a decade at the Department of Licensing and understands this agency inside and out,” Gregoire said. “I’m impressed with his focus on customer service and his ability to develop strategies that improve customer satisfaction while reducing costs. I welcome Alan to my cabinet, and trust Washingtonians statewide will be pleased with Alan’s leadership and skill.”
Haight joined the Department of Licensing in 2003, and led the agency’s consolidation and management of its telephone customer service center activities. His leadership in that role earned him the Governor’s Award for Internal Process Management. In 2005, Haight was appointed as DOL’s assistant director of the finance and administration division where he played a critical role in improving performance management and earned the Governor’s Award for Leadership. Haight was appointed deputy director of DOL in 2008 – and has been successful in reducing the agency’s budget by $4 million without significant customer disruption or job loss within the agency.
“The Department of Licensing, like all of state government, is faced with very difficult challenges,” Haight said. “Delivering critical services to our customers with higher quality and at a lower cost is a constant challenge that we should be mindful of in both good and bad economic times. I welcome the challenge this position poses and the opportunity to continue to serve the citizens of Washington state.”
Prior to joining DOL, Haight served as marketing director for Primus Knowledge Solutions in Seattle. He also spent 28 years at U.S. Bancorp, where he was senior vice president.