East Vancouver licensing service office switching to Monday-Friday schedule starting July 1, 2019

May 15, 2019

DOL logoThe East Vancouver licensing office is switching to a Monday-Friday schedule to better serve the needs of area residents. Effective July 1, 2019, this office — located at 1301 NE 136th Ave. — will be open as follows:

  • Monday: 9 a.m.-5 p.m.
  • Tuesday: 9 a.m.-5 p.m.
  • Wednesday: 9 a.m.-5 p.m.
  • Thursday: 10 a.m.-5 p.m.
  • Friday: 9 a.m.-5 p.m.

To prepare for this change, the office will be closed Saturday, June 29. The North Vancouver office, located at 9609 NE 117th Ave. (building 27, suite 2730), is staying on a Tuesday-Saturday schedule, or you can find an alternate location.

The following services will continue to be available at the East Vancouver office:

  • Apply for a new driver license or instruction permit.
  • Get an ID card.
  • Apply for an enhanced driver license/ID card (EDL/EID).
  • Renew a driver license, ID card, or EDL/EID.
  • Change the name or address on your driver license.
  • Request a copy of your driving record.
  • Replace a lost or stolen driver license, ID card, or EDL/EID.
  • Take a CDL knowledge test.

Driver license testing and motorcycle testing are not offered at the East Vancouver office.

Many services are available online.

The East Vancouver office can be reached at 360-260-6288.


Spokane Valley licensing service office changing its hours effective June 11, 2019

May 14, 2019

DOL logoEffective Tuesday, June 11, the Spokane Valley licensing service office is changing its hours as follows:

  • Tuesday: 8:30 a.m.-5 p.m.
  • Wednesday: 8:30 a.m.-5 p.m.
  • Thursday: 9:30 a.m.-5 p.m.
  • Friday: 8:30 a.m.-5 p.m.
  • Saturday: 8:30 a.m.-2:30 p.m.

The Spokane Valley office is located at 12801 E. Sprague Ave., Spokane, WA 99216. It can be reached by phone at 509-921-2358.

The following services will continue to be available:

  • Apply for a new driver license or instruction permit.
  • Get an ID card.
  • Apply for an enhanced driver license/ID card (EDL/EID).
  • Renew a driver license, ID card, or EDL/EID.
  • Change the name or address on your driver license.
  • Request a copy of your driving record.
  • Replace a lost or stolen driver license, ID card, or EDL/EID.
  • Take a CDL knowledge test.

Driver license testing and motorcycle testing are not offered at the Spokane Valley office.

Hours for the Spokane office, located at 9107 N. Country Homes Blvd., Spokane, WA 99218, remain unchanged. It is open Monday through Friday.

See all licensing service office locations.


How DOL’s efforts will support Gov. Inslee’s executive order for veterans and their families

May 13, 2019

Lourdes E. “Alfie” Alvarado-Ramos, director of the Washington State Department of Veterans Affairs, speaks Monday at the signing of Executive Order 19-01 in Olympia.

As part of an executive order signed Monday by Gov. Jay Inslee, essential new services are on the way to help veterans, military spouses, and their families build stable lives and careers in Washington state.

The Department of Licensing is honored to support these efforts.

As the executive order outlines, one way we may be able to help is to expedite the issuance of credentials — including licenses, certifications, registrations, and permits — for transitioning service members, Reserve and National Guard members, and military spouses who reside in or are relocating to Washington state. This may mean, for example, recognizing comparable military experience and credentials issued by the military and other states; pursuit of interstate compacts that allow for reciprocal recognition of comparable credentials; and issuance of temporary or provisional licenses.

More broadly, we’ll take further steps to increase the employment representation of veterans and military spouses at DOL. It’s all part of our purpose of helping all Washington residents live, work, drive, and thrive.


DOL Director Teresa Berntsen honors organ donors, families for “ultimate act of kindness”

April 4, 2019
Teresa Berntsen speaks at award ceremony honoring organ donors

Department of Licensing Director Teresa Berntsen speaks Thursday at the Gift of Life Award ceremony honoring organ donors and their loved ones.

Calling organ donation “the ultimate act of kindness,” Department of Licensing Director Teresa Berntsen expressed humility, admiration, and gratitude for organ donors during an emotional ceremony Thursday at the Capitol building in Olympia. The event honored Washington state residents who gave organs in 2018 and their families.

The Gift of Life Award is presented annually by the governor’s office in partnership with LifeCenter Northwest, a federally designated nonprofit organ procurement organization that serves Washington, Alaska, Montana, and north Idaho.

Prior to introducing Gov. Jay Inslee, Berntsen said organ donation “exemplifies the graciousness of our humanity.”

The Department of Licensing has long played a key role in connecting people in need of organ transplants with donors. More than 99 percent of organ donor registrations in Washington are facilitated by DOL.

“Whether it is in person, online, or by mail, by saying ‘yes’ to donation through our agency, we are able to support legal authorization for people to donate all organs, eyes, and tissues for life-saving or -enhancing transplants,” Berntsen said.

As of March 1, 1,683 people in Washington were on the organ transplant waiting list, according to figures from the United Network for Organ Sharing. It is estimated 20 people die each day waiting for an organ donation.

Learn how to become an organ donor.


Picture this: Cameras at every licensing service office counter

March 26, 2019
Tacoma licensing service office

The Tacoma licensing service office served as the model for 25 other locations getting cameras at every customer service touchpoint. This will allow customers to stay with the same representative and have their photo taken without moving to another area.

After a pilot program at the Tacoma licensing service office (LSO) proved successful, the Washington State Department of Licensing is rolling out workstation cameras at 25 of its other offices.

The changes are expected to improve service and efficiency by keeping customers with the same DOL representative, at the same counter, throughout a transaction. Traditionally, customers were directed to another area to have their photo taken before returning to the original counter.

Best of all? Cameras at each station will reduce wait times.

“I am excited to continue to enhance workflow and the customer experience at our LSOs,” said Jean Fetterly, DOL’s acting assistant director for Customer Relations.

Tacoma aside, offices getting cameras include:

  • Lynnwood
  • Seattle West
  • Seattle Downtown
  • Kent
  • Shoreline
  • Puyallup
  • Parkland
  • Federal Way
  • Bel-Red
  • Spokane
  • Spokane Valley
  • Renton
  • Lacey
  • Everett
  • Bremerton
  • Poulsbo
  • Smokey Point
  • Bellingham
  • Kennewick
  • Union Gap
  • Vancouver North
  • Vancouver East
  • Mount Vernon
  • Wenatchee
  • Kelso

All work is expected to be completed by June 2019.

To install the 300 new cameras, 23 of the 26 locations — among DOL’s busiest — need facility modifications. In most cases, these will happen on normal off days. Due to limited contractor availability, a few offices will temporarily close as follows:

  • Seattle West: Friday and Saturday, May 17-18
  • Smokey Point: Tuesday, June 18
  • Spokane Valley: Tuesday, June 25

Find an alternative location, if needed.

Starting in August 2018, DOL began testing cameras at four workstations in Tacoma. The pilot was a success, resulting in shorter transaction times. As a result, in mid-March DOL expanded the pilot to include all 14 workstations in Tacoma.

Feedback from customers and staff alike has been positive.

“This is the biggest change affecting office workflow in a positive way during my 24 years with DOL,” said Jay Glenn, a licensing service representative supervisor in Tacoma.


‘We have to do better’: New video shines light on required curriculum for driver training schools

March 22, 2019

Driver Training Required CurriculumA new video produced by the Department of Licensing provides helpful information for driver training schools, parents, and anyone else with an interest in Washington’s driver training required curriculum.

Washington state began implementing the new curriculum in August 2018.

Compared to the previous curriculum, the new curriculum features a stronger emphasis on decision making and attitudes. Of course, it still focuses on the rules of the road, driving maneuvers, and safety. But there’s a new approach to all that learning: How we feel behind the wheel. Specifically, how our attitudes and beliefs affect our decisions when driving.

Examples of self-reflection questions appear at the end of each section of the required curriculum. These questions are aimed at getting students to assess their driving behavior and attitude.

The video also explains how the required curriculum supports the state’s Target Zero program. Target Zero aims to reduce the number of fatalities and serious injuries on Washington’s roadways to zero by 2030.

Check out the video below.


Updated Washington Driver Guide now available online and in licensing offices

February 20, 2019

Washington Driver GuideAn updated version of the Washington Driver Guide, which outlines the rules for Washington’s roads and highways, is now online and available for download in seven languages. Hard copies are available in field offices across the state.

All versions of the guide are free.

The guide’s first revision since July 2017 adds new material on, among other things, safely exiting a vehicle; work zones; railroad crossings and the Emergency Notification System (ENS); bicycle boxes and safety; and ferry holding lanes.

You’ll also find information about REAL ID, a federal law that goes into effect on Oct. 1, 2020. As of that date, a standard driver license will no longer allow a person to travel by plane or access certain federal facilities. Learn more about REAL ID and what you’ll need.

The Department of Licensing periodically works with state, federal, and local partners to develop the driver guide, which is used by licensing offices and driver training schools as part of curriculum and testing. It’s a great resource not only for aspiring drivers, but also for long-licensed residents seeking a refresher or clarification on evolving traffic laws.

The guide covers a wide variety of topics, regulations, and signage that drivers need to be aware of in order to safely and legally operate a motor vehicle in the state.

“Careful attention to our driving actions and decisions is critical to making our roads safe for everyone,” DOL Director Teresa Berntsen writes in the guide, noting that motor vehicle crashes are the leading cause of death for 16- to 25-year-olds in the state. “The rules and best practices in this guide are proven tactics to save lives.”

To support DOL’s ongoing efforts to make Washington’s roads safer, Berntsen encourages readers to learn about Target Zero, the state’s ambitious traffic safety plan. The goal of the campaign is to reduce the number of traffic fatalities and serious injuries on Washington’s roadways to zero by 2030.

For that to happen, new and established drivers alike will need to lead the way. It starts with knowing the rules of the road, eliminating distractions, and patience and consideration behind the wheel.

To help, DOL offers a wealth of information on its website. You’ll find practice driver tests in English and Spanish, as well as step-by-step instructions for getting a license.

The latest version of the Washington Driver Guide features cover scenery from the Columbia River Gorge and is available in English, Spanish, Chinese (traditional), Korean, Russian, Vietnamese, and Japanese. There are separate guides for motorcycle and sidecar use and commercial drivers.