DOL takes steps to protect the health and safety of customers and employees

March 20, 2020

Customer service announcement

The Washington State Department of Licensing (DOL) today announced new actions it is taking to protect the health and safety of customers and employees during the coronavirus pandemic.

Starting Monday, March 23, more customers will be able to renew their driver licenses and identification cards online. Customers whose transactions require a visit to a driver licensing service office will be served on an appointment-only basis if their needs involve essential functions as outlined by the governor. This will significantly reduce the number of people in our offices at any given time, allowing us to better manage customer flow and ensure social distancing.

Expanded Online Renewals

If possible, as a first option please take advantage of the dozens of services offered online at dol.wa.gov.

Starting March 23, persons under age 24 and over 70 may renew online for the next 30 days, longer if deemed necessary. DOL is also suspending the requirement to visit a licensing office every other renewal.

Most vehicle registration renewals can be done online, by mail, or over the phone. Vehicle registration renewals that are not eligible to use an alternative service channel include:

  • Outdated insurance information
  • Registration expired for 90 days or more
  • Recent transfer to the state

If You Can’t Complete Your Transaction Online

Those unable to complete their transaction online can make an appointment to visit a DOL office. Transactions servicing essential functions will be prioritized.

To make an appointment, call 360-902-3900. Customers who show up to an office without an appointment will be scheduled for a return visit or redirected to alternative service channels in order to complete their DOL business.

Please be patient when calling for an appointment. Call volumes are very high.

Examples of situations that require an office visit include:

  • Applications for commercial driver licenses
  • Applications for a new driver license or identification card (standard or enhanced)
  • Certain complex transactions, such as reinstatements
  • Inability to renew online due to not having a bank account or access to the internet

Vision tests in our offices are temporarily suspended due to lack of adequate cleaning supplies.

Drive tests will not be available. There is no way to create social distancing in a vehicle. In Washington, drive tests are required for young drivers and persons who require medical re-exams. Contact your local private driver training school to find out if tests are still being offered there.

Ten driver licensing offices reopen for appointments at 1 p.m. March 23, with more taking appointments starting 1 p.m. March 24. The following travel offices will not open until the week of April 6 at the earliest: Chelan, Clarkston, Coulee Dam, Davenport, Forks, Friday Harbor, Goldendale, Morton, Newport, Oroville, Republic, and South Bend.

Public Counters for Businesses, Professions, and Fuel Tax Remain Closed

In addition to driver licensing offices, all public counters for businesses, professions, and fuel tax payments will stay closed until further notice. All such services can be done online, over the phone, or by mail.

Social Distancing Measures in DOL Offices

In addition to limiting the number of people in our offices, seating is being reduced in all lobbies to create more space between seats, and licensing workers will work 6 feet apart.

Contact Us

The DOL call center is open during normal business hours (8 a.m. to 5 p.m. Monday, Tuesday, Wednesday, and Friday; Thursday hours are 9 a.m. to 5 p.m.). Please be patient, as call volume is high.

  • Driver licensing/appointment scheduling: 360-902-3900
  • Vehicle licensing: 360-902-3770
  • Email: CustomerCare@dol.wa.gov

Downtown Seattle licensing service office is moving to a new location starting July 30

July 22, 2019

DOL logoSeattle is growing, and we’re growing along with it.

Effective Tuesday, July 30, our downtown Seattle licensing service office will be housed in a new location:

450 3rd Ave W, Suite 100
Seattle, WA 98119

July 26 is the last day at the Spring Street office.

Although the new office will normally be open on Mondays, it will be closed July 29 so we can install and test new cameras, finish office setup, and acclimate staff. We’ll be ready to serve the public the following day.

With nearly double the space of the Spring Street office, the new location on 3rd Avenue will help with customer flow and provide a more comfortable environment for visitors and staff. The addition of three work counters, cameras at each workstation, and other updated equipment and software will also help us more effectively meet customer needs.

The change of address won’t affect hours of operation: 8:30 a.m. to 4:30 p.m., Monday through Friday.


DOL commemorates renewal of driver licensing agreement with Taiwan

May 23, 2019

DOL Director Teresa Berntsen, right, welcomed Alex Fan, director general of the Taipei Economic and Cultural Office in Seattle, for a reciprocity agreement renewal signing Thursday.

The Department of Licensing on Thursday commemorated the renewal of an agreement that makes it easier for drivers from Taiwan or Washington state to transfer a license from one place to the other.

The reciprocity agreement allows Taiwan nationals living in Washington, such as college students, to skip the driving and written licensing exams if they are already licensed to drive in Taiwan. Washington residents living in Taiwan have the same option.

In the five years since the initial deal was reached, more than 2,300 Taiwanese drivers have obtained Washington driver licenses through the reciprocity process.

Renewal of the pact was formalized in a signing ceremony in the office of DOL Director Teresa Berntsen, who was joined by Policy and Legislative Director Beau Perschbacher. Representing Taiwan were Alex Fan, director general of the Taipei Economic and Cultural Office in Seattle, and consulate Tony, Nien-Tzu, Hu.

“The signing of this agreement highlights the strong relationship between the state of Washington and Taiwan,” Berntsen said. “It also demonstrates our joint commitment to streamline the licensing process.”

Drivers from Taiwan seeking a Washington license will need to visit the Taipei Economic and Cultural Office in Seattle to have their current license properly translated and verified prior to visiting a DOL licensing service office.

DOL has reciprocity agreements with four other jurisdictions: British Columbia, Germany, South Korea, and Japan.


East Vancouver licensing service office switching to Monday-Friday schedule starting July 1, 2019

May 15, 2019

DOL logoThe East Vancouver licensing office is switching to a Monday-Friday schedule to better serve the needs of area residents. Effective July 1, 2019, this office — located at 1301 NE 136th Ave. — will be open as follows:

  • Monday: 9 a.m.-5 p.m.
  • Tuesday: 9 a.m.-5 p.m.
  • Wednesday: 9 a.m.-5 p.m.
  • Thursday: 10 a.m.-5 p.m.
  • Friday: 9 a.m.-5 p.m.

To prepare for this change, the office will be closed Saturday, June 29. The North Vancouver office, located at 9609 NE 117th Ave. (building 27, suite 2730), is staying on a Tuesday-Saturday schedule, or you can find an alternate location.

The following services will continue to be available at the East Vancouver office:

  • Apply for a new driver license or instruction permit.
  • Get an ID card.
  • Apply for an enhanced driver license/ID card (EDL/EID).
  • Renew a driver license, ID card, or EDL/EID.
  • Change the name or address on your driver license.
  • Request a copy of your driving record.
  • Replace a lost or stolen driver license, ID card, or EDL/EID.
  • Take a CDL knowledge test.

Driver license testing and motorcycle testing are not offered at the East Vancouver office.

Many services are available online.

The East Vancouver office can be reached at 360-260-6288.


DOL, Germany commemorate renewal of driver license reciprocity agreement

March 21, 2019

DOL’s Beau Perschbacher, center, and Meg McCann welcomed Uli Fischer, Boris Ruge, and Ulrich Suedbeck (left to right) of Germany.

This week, the Department of Licensing — represented by Beau Perschbacher, center, and Meg McCann — welcomed some special guests from Germany: Uli Fischer, Boris Ruge, and Ulrich Suedbeck (left to right).

They were in Olympia for a ceremonial signing to commemorate the renewal of a driver license reciprocity agreement. The pact allows Germans living in the state to exchange their German license for a Washington one without having to go back through the testing process. The same courtesy is extended to Washingtonians living in Germany.

The agreement has been in place for 14 years, during which time more than 4,000 Germans have obtained Washington driver licenses via the agreement.


Some driver and vehicle fees increasing in October

October 1, 2012

DOL

OLYMPIA — Several fees related to driver and vehicle licensing charged by the Department of Licensing increased today.

These fee increases, passed by the 2012 State Legislature, are required to continue to fund the operation and maintenance of the roads, streets, bridges, ferries, transit systems, and other services that make up our vital transportation system.

(Please click image below for larger view of fees.)