Great tool for finding a driver licensing office near you

March 11, 2015
Click image to use the locator map.

Click image to use the locator map.

Looking for a driver licensing office near you?

An online “locator map” on the Department of Licensing’s website is the best source for information about driver licensing office locations.

Just click on any city appearing on the map, and you’ll be taken to DOL’s webpage featuring specific information about the driver licensing office in that city.

In addition to the address for each location, you’ll also find the days and hours each office is open.

Current wait times for each office are also found by using the locator map.

Just above the locator map, you’ll also find a drop-down menu featuring a complete list of driver licensing office locations.  Here, the cities are conveniently listed in alphabetical order.

When looking for the location of a driver licensing office, DOL highly recommends using the locator map; especially since search engines can produce inaccurate information.

 


Survey indicates DOL customers are satisfied with service

February 3, 2014

In September 2010, DOL introduced its staff in our licensing services offices to a new customer service promise: “We will be friendly and helpful — every time.”

As part of a recent customer survey–mailed to recent customers in October 2013–we asked if their experience during their recent transaction reflected this promise.

Overall, 82-percent of survey respondents indicated yes, our staff was both friendly and helpful. Another 15-percent indicated staff was either friendly or helpful, and only 3-percent indicated staff was neither friendly nor helpful.

This level of satisfaction was echoed in other aspects of the survey. Overall, we learned 83-percent said they were satisfied to very satisfied with their DOL service and 57-percent of customers indicated DOL’s service has improved.

Results of the recent survey appear in the chart below.

survery-1