UPDATE (April 24, 2018): DOL regrets that due to scheduling conflicts, we have canceled our Community Visits in April. We are very excited to connect with residents across the State and will be releasing information about these opportunities very soon. Please check back here for updates.
Director Pat Kohler and the agency’s new outreach director to share information about the agency’s efforts to protect personal information and provide enhanced customer care and services
Olympia, WA – This month, officials from the Department of Licensing will begin traveling the state to share the agency’s work to better protect the personal information of all Washington residents.
In January, a Seattle Times article pointed out deficiencies in DOL’s compliance with an executive order issued by Gov. Jay Inslee that reiterated Washington’s commitment to its policies on services to immigrants and outlined actions to ensure state agencies are clear on their expected roles and responsibilities with respect to law enforcement and data collection.
Following the Times report, DOL Director Pat Kohler pulled together a team of subject matter experts from across the agency and has been meeting with community leaders to review how data is collected, managed and shared.
“Public safety and consumer protection is at the heart of our mission. We have invested considerable time improving our policies to ensure we’re protecting the information of our customers while continuing to support our partners in law enforcement,” said Kohler. “We welcome the opportunity to talk with our customers throughout the state to hear how we can make sure they feel confident and secure when applying for a license or ID card.”
DOL’s work includes new processes for law enforcement requests, improved auditing of contracts and systems, and an expanded commitment to community education, outreach and customer service. Highlights include:
- An improved and more thorough review of law enforcement requests to ensure that all requests to DOL’s License Integrity Unit are properly processed and tracked.
- Additional review of all immigration-related requests, which DOL will now only process if accompanied by a court order. See attached LIU summary graph for details.
- Increased security related to access to DOL’s Driver and Plate Search (DAPS) system and sharing of Social Security Numbers.
- Elimination of the collection of place of birth for standard drivers’ licenses and identification cards.
- Creation of a new Office of Community Engagement to help educate and provide support for the public and to expand our accessibility and efforts related to Equity, Diversity and Inclusion and Civil Rights compliance.
- Establishment of a hotline, 360.359.4454, where concerned residents can check to see if their data was shared with ICE.
“Though this list is not complete, it does provide some insight about the policy and process changes that are helping us protect customer information, support law enforcement and assist residents who have questions about the information we share with federal immigration agencies. More details about our EO Compliance project are available on our website, and we will continue to update the site in the days and weeks ahead as more work is completed,” said Krista Carlson, Director of DOL Communications and Education.
Rafael Estevez recently joined DOL as the agency’s new Director of Community Engagement. His initial work has focused on meeting with stakeholders and consulates to identify the barriers and challenges that exist for vulnerable populations and residents who are having difficulties accessing services.
Estevez and director Kohler will participate in the community visits, which begin in central Washington next week. The pair plans to make initial stops in Lake Chelan, Wenatchee, Granger and Yakima.
“These improvements to our services and processes are important,” Kohler said. “We are hopeful these community visits will help us spot new challenges and, ultimately, provide better service for all of our customers.”
View this blog post in Spanish:
View the travel itinerary in Spanish:
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Skip a Trip — Go Online. The Department of Licensing has a wide variety of consumer services available online. Please visit our website at dol.wa.gov.