Go online and you may be able to skip waiting in line at DOL

July 11, 2017

Since 2015, more than 400,000 customers waited in line unnecessarily at Washington State driver licensing offices for transactions they could have completed from the comfort of home by visiting dol.wa.gov.

If all 400,000 had gone online, the result would have been an average of 13,000 fewer people in line per month. Less in-office traffic means downsized wait times so that customers can quickly get back to the responsibilities and activities in their lives that matter.

Our online services don’t eliminate the need for all in-office transactions, however many common licensing needs such as changing an address or renewing a license can be easily completed on your phone or computer. The information provided at dol.wa.gov can help also you avoid long wait times and unnecessary trips.

Plan on visiting us soon? Review the following reminders for a more efficient experience:

 

  1. Skip a trip, renew online

Did you know that you only need to update your driver license photo every other renewal cycle? That’s once every twelve years! If you don’t need a new photo, just go to dol.wa.gov to see if you can renew and skip the line! You’ll conveniently receive a new license within days and avoid having to come up with a clever hashtag to accompany that obligatory “never ending line at the DOL” tweet. Unsure about whether the services you need are offered online or if you are eligible to renew online? Check out DOL’s online services page.

  1. Know before you go

Arriving at the front of the line just to discover the piece of identification necessary to complete your transaction is sitting on the kitchen counter at home is everyone’s least favorite way to wrap up lunch hour. Visit dol.wa.gov to find out which documents and identification you’ll need to bring in so that our staff can take care of your licensing needs. Also keep in mind that we are not able to accept photocopies of documents.

  1. Visit during the middle of the week

If you must visit an office in person, try to head in before noon — preferably during the middle of the week.

  1. Beware the lunch hour line

This may seem like a given, but please let us reiterate: Do not visit a licensing office between noon and one pm! We guarantee that on any given afternoon several other people had the exact same idea and staffing may be more limited due to staff rotating off the counter to take their lunch break.

 

  1. Check the calendar for holidays

We know your ideal Christmas Eve would be spent refreshing your newsfeed while waiting for your number to be called, but please avoid visiting us on holidays, as our offices are usually closed. When in doubt, go online to check the hours of operation of the office you plan to visit and remember to anticipate a spike in wait times in the days prior to and following a long weekend.


DOL wait times plummet due to shift in testing locations, popularity of online and mail services

February 26, 2013
dol.wa.gov

dol.wa.gov

(Olympia) A new state program allowing the private sector to conduct driver knowledge and skills testing has produced more good news for visitors to DOL offices: the shortest wait times in nearly a decade.

The new program allows driver training schools and school district driver training programs across the state to conduct driver knowledge and skills testing for new driver license applicants.

Moving those testing services outside of DOL removed some of the most time-consuming transactions at the agency’s licensing service offices.

In recent months, the average statewide wait time at licensing service offices has remained steady at 10 minutes.

Driver licensing offices are currently maintaining the best wait times we’ve seen in eight years, despite an 11 percent increase in licensed drivers, and the closing and consolidation of several licensing offices over this time period.

Shorter wait times at those offices are also attributed to service innovations, including expanded online and mail-in options.

In 2012, nearly one-quarter of DOL’s 3.4 million driver transactions were done by people who didn’t step foot inside an office—by mail or Internet. In five years, that percentage has grown from 5 percent to 23 percent.

The drop-off in foot traffic at those offices provides employees with more time to inspect identity documents and for spending more time at the counter to better serve customers.  It also allows more time for community outreach

To conduct driver tests, driver training schools must be licensed with the state or be part of a state-certified public school driver training program. They have to apply for the authority to administer driver testing, and are subject to audits and record checks.

After passing the tests, customers go to a licensing office to obtain their license. Customers are still required to pay the driver license application fee to DOL. Driver training schools will set the fee they charge for the tests.

The program is the final phase of implementing House Bill 1635, which gives the Department authority to contract with private driver training schools, school districts and motorcycle training schools to conduct some knowledge and skills tests. The bill was passed in an effort to reduce wait times in licensing service offices.

For a list of state-approved driver training schools, go to:http://www.dol.wa.gov/driverslicense/testing.html.


New Licensing Service Office opens in Bellevue

October 6, 2009

by Selena Davis

Bellevue King County residents are advised the Bellevue Licensing Service Office, located at 13133 Bel-Red Road, Bellevue, is open for business, beginning Tuesday October 6. The Bellevue location offers full licensing services, including behind-the-wheel skill tests and knowledge tests.

Hours of operation are Tuesday, Wednesday and Friday from 8:30 a.m. – 5 p.m.; Thursday from 9:30 a.m. – 5 p.m.; Saturday from 8:30 a.m. – 2:30 p.m. The phone number is (425) 649-4281.

Questions can be directed to our Customer Service line in Olympia at (360) 902-3900, Monday through Friday, 8:00 a.m. – 5 p.m.

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Save Time — Go Online. The Department of Licensing has a wide variety of consumer services available online. Please visit our website at dol.wa.gov.