Go online and you may be able to skip waiting in line at DOL

July 11, 2017

Since 2015, more than 400,000 customers waited in line unnecessarily at Washington State driver licensing offices for transactions they could have completed from the comfort of home by visiting dol.wa.gov.

If all 400,000 had gone online, the result would have been an average of 13,000 fewer people in line per month. Less in-office traffic means downsized wait times so that customers can quickly get back to the responsibilities and activities in their lives that matter.

Our online services don’t eliminate the need for all in-office transactions, however many common licensing needs such as changing an address or renewing a license can be easily completed on your phone or computer. The information provided at dol.wa.gov can help also you avoid long wait times and unnecessary trips.

Plan on visiting us soon? Review the following reminders for a more efficient experience:

 

  1. Skip a trip, renew online

Did you know that you only need to update your driver license photo every other renewal cycle? That’s once every twelve years! If you don’t need a new photo, just go to dol.wa.gov to see if you can renew and skip the line! You’ll conveniently receive a new license within days and avoid having to come up with a clever hashtag to accompany that obligatory “never ending line at the DOL” tweet. Unsure about whether the services you need are offered online or if you are eligible to renew online? Check out DOL’s online services page.

  1. Know before you go

Arriving at the front of the line just to discover the piece of identification necessary to complete your transaction is sitting on the kitchen counter at home is everyone’s least favorite way to wrap up lunch hour. Visit dol.wa.gov to find out which documents and identification you’ll need to bring in so that our staff can take care of your licensing needs. Also keep in mind that we are not able to accept photocopies of documents.

  1. Visit during the middle of the week

If you must visit an office in person, try to head in before noon — preferably during the middle of the week.  An additional step you can take to avoid line gridlock is to stop by the Office Locations page to check wait times and hours of operation. Bonus tip: Use the office locations page to see if there is an office nearby that has shorter lines than the location you normally visit. Sometimes a few more minutes spent in the car can reduce your wait time significantly.

  1. Beware the lunch hour line

This may seem like a given, but please let us reiterate: Do not visit a licensing office between noon and one pm! We guarantee that on any given afternoon several other people had the exact same idea and staffing may be more limited due to staff rotating off the counter to take their lunch break.

 

  1. Check the calendar for holidays

We know your ideal Christmas Eve would be spent refreshing your newsfeed while waiting for your number to be called, but please avoid visiting us on holidays, as our offices are usually closed. When in doubt, go online to check the hours of operation of the office you plan to visit and remember to anticipate a spike in wait times in the days prior to and following a long weekend.


Department of Licensing launches new, time-saving online driver licensing services

September 12, 2013
WA DOL

WA DOL

DOL recently introduced two new online services that will save our customers time. The first, our Online Driver License Pre-Application, allows individuals seeking their first Washington State driver license or ID card to start the process online to save themselves time in our offices. When they do visit a driver license office, our staff simply verifies the information provided while validating their identity documents.  
 
The second new online application is designed for teens with an instruction (learner’s) permit. After they successfully complete the required traffic safety course and driver testing at a licensed driver training school, they can go online to finalize their driver license and pay the required licensing fees without another visit to a driver licensing office. After completing the simple online process, their new license is mailed to them, saving them the second visit to a driver license office.  

It’s time to renew: 2013 boat decals expire June 30

May 23, 2013
Everett Marina with Mt. Baker

DOL image

OLYMPIA—Boating season is here, and the deadline for renewing boat and watercraft registration decals is right around the corner. All Washington state boat registrations expire on June 30.

Don’t let an expired registration spoil your day; remember to renew before you get out on the water.

 Boat registrations can be renewed online at the DOL website or in person at a neighborhood vehicle licensing office. Those who choose to renew at an office should make sure to note the registration number on the bow of the boat or watercraft and take that information to the office. 

 Due to budget cuts, DOL discontinued paper renewal notices for boats in 2010 and instead offered boat owners the opportunity to sign up to receive email renewal reminders. It’s too late to sign up for an email renewal reminder for this year, but boat owners can sign up online at dol.wa.gov to receive renewal reminders by email in the future.

Skip a Trip — Go Online. The Department of Licensing has a wide variety of consumer services available online. Please visit our website at dol.wa.gov.


New app helps suspended drivers get their license reinstated

February 7, 2013

The process of getting a suspended license reinstated can seem daunting.  For many, it’s a labyrinth of trying to figure-out which courts and/or agencies must be contacted in order to clear-up unresolved cases.

But now, the Department of Licensing is offering a fast and simple solution people can use to piece all of that information together.

It’s a simple app on the DOL’s website, dol.wa.gov.

“We want to make it as quick and easy as possible for them to get their license back,” said DOL spokesperson Brad Benfield.

After the user enters some basic information, the online app provides a specific list of what that person must do to get his or her license reinstated.

“What we’re finding is that people are able to go online, use the reinstatements program, and systematically work their way through all of the issues that they need to work through to get their license back.   And as they continue to check in on it, those things that they’ve taken care of come off the list until the day when they find out that they’re actually eligible for reinstatement,” Benfield said.

That’s a huge departure from the common scenarios that’ve played-out for years:  people using their valuable time to go to a DOL office or calling the agency as they attempt to figure-out how to get their license reinstated.

Now, all of that information is at a person’s fingertips.  You might say the app puts you at the front of the line.

And it’s free.

Believe it or not, there are companies who charge to provide you with this same information.

Benfield also has this heads-up for people who’ve only  recently learned that their license will be suspended.

“Until that license is actually suspended, they’re not going to be able to use this system because it provides a snapshot of what’s going on with their record on any given day.  If their license hasn’t been suspended yet, (the app’s) not yet going to reflect that. “

The DOL recently produced a video about the app and posted it to its YouTube channel.

YouTube video:  http://youtu.be/LidYMIP6v0c


New state program seeks public’s voice on transportation policy and funding issues

September 21, 2012
WSTC

WSTC

The Washington State Transportation Commission (WSTC) recently launched the Voice of Washington State (VOWS) statewide public engagement program, which includes seven regional online discussion forums and an online survey panel. The WSTC is asking state residents to log on to www.voiceofwashingtonstate.org to sign up and share input on how to improve the state’s transportation system.

Individuals can join the VOWS Online Discussion Forums and publicly voice their opinions, post ideas and interact with other citizens in their community. They can also join the VOWS Survey Panel to participate in occasional online surveys. The Commission is using the new online forum technology to empower citizens to become thought-leaders on transportation
.
“Sparking a robust conversation around transportation issues, and collecting survey data that indicates people’s opinions and thoughts on policy and funding approaches, will help decision makers identify possible solutions and investment priorities,” noted Reema Griffith, executive director of the WSTC. “When people share what matters to them when they drive, ride, bike, walk or fly within their communities, their needs can be more effectively addressed.”

The ultimate goal is to gather public input on Washington state transportation policy and funding, and to inform the statewide discussion and decision-making process. Topics for discussion will focus on all things transportation: highways, mass transit, freight and high-speed rail, ferries, barges and aviation. The governor and Legislature will be briefed on the ideas and data generated through the online discussion forums and surveys.

The combination of the online survey and the regional online discussion forums is a new outreach strategy for the WSTC. While the Commission has conducted successful phone and email surveys through the Ferry Riders Opinion Group for a few years, the primary community input tool has been public meetings. The online tools remove the distance and travel barriers inherent to public meetings; this increases the opportunity for everyone – no matter where they live – to participate and share their views.

Details about the VOWS program components are as follows:

  • The VOWS Online Discussion Forums are for publicly sharing, voting and commenting on regional and statewide transportation ideas. Participants can join any or all of the seven regional discussion forums.
  • The VOWS Survey Panel is a way for citizens to communicate their opinions and preferences by taking occasional surveys on transportation policy, funding and tax issues. The result is statistically valid data representing the priorities and opinions of Washington state residents. The input from individuals is anonymous because the survey company does not attach personal information to the survey results. Each participant will receive the surveys through email.

The seven regional discussion forums are: West (Region 1), North Puget Sound (Region 2), Central Puget Sound (Region 3), Southwest (Region 4), Central (Region 5), Northeast (Region 6) and Southeast (Region 7).  Discussions within each forum will focus on both region-specific issues as well as statewide topics, such as roads and pedestrian safety.

Any Washington state resident is eligible to join the VOWS Online Discussion Forums or the VOWS Survey Panel. Registration is limited to one email address per person; submission of the person’s name, email address and county is all that is required to set up a VOWS account for participation.


NEW VIDEO: “Because time is precious…”

March 1, 2010

by Mark Horner

There are times when one might want to take a few baby steps while promoting an exciting opportunity.  That’s what we do with our latest video about the Department of Licensing’s online services.  Literally! See what we mean as you watch this video, titled, Because time is precious…