Go online and you may be able to skip waiting in line at DOL

July 11, 2017

Since 2015, more than 400,000 customers waited in line unnecessarily at Washington State driver licensing offices for transactions they could have completed from the comfort of home by visiting dol.wa.gov.

If all 400,000 had gone online, the result would have been an average of 13,000 fewer people in line per month. Less in-office traffic means downsized wait times so that customers can quickly get back to the responsibilities and activities in their lives that matter.

Our online services don’t eliminate the need for all in-office transactions, however many common licensing needs such as changing an address or renewing a license can be easily completed on your phone or computer. The information provided at dol.wa.gov can help also you avoid long wait times and unnecessary trips.

Plan on visiting us soon? Review the following reminders for a more efficient experience:

 

  1. Skip a trip, renew online

Did you know that you only need to update your driver license photo every other renewal cycle? That’s once every twelve years! If you don’t need a new photo, just go to dol.wa.gov to see if you can renew and skip the line! You’ll conveniently receive a new license within days and avoid having to come up with a clever hashtag to accompany that obligatory “never ending line at the DOL” tweet. Unsure about whether the services you need are offered online or if you are eligible to renew online? Check out DOL’s online services page.

  1. Know before you go

Arriving at the front of the line just to discover the piece of identification necessary to complete your transaction is sitting on the kitchen counter at home is everyone’s least favorite way to wrap up lunch hour. Visit dol.wa.gov to find out which documents and identification you’ll need to bring in so that our staff can take care of your licensing needs. Also keep in mind that we are not able to accept photocopies of documents.

  1. Visit during the middle of the week

If you must visit an office in person, try to head in before noon — preferably during the middle of the week.  An additional step you can take to avoid line gridlock is to stop by the Office Locations page to check wait times and hours of operation. Bonus tip: Use the office locations page to see if there is an office nearby that has shorter lines than the location you normally visit. Sometimes a few more minutes spent in the car can reduce your wait time significantly.

  1. Beware the lunch hour line

This may seem like a given, but please let us reiterate: Do not visit a licensing office between noon and one pm! We guarantee that on any given afternoon several other people had the exact same idea and staffing may be more limited due to staff rotating off the counter to take their lunch break.

 

  1. Check the calendar for holidays

We know your ideal Christmas Eve would be spent refreshing your newsfeed while waiting for your number to be called, but please avoid visiting us on holidays, as our offices are usually closed. When in doubt, go online to check the hours of operation of the office you plan to visit and remember to anticipate a spike in wait times in the days prior to and following a long weekend.


Consumer Alert: Beware of Bogus Phone Claims

September 11, 2012

 A Washington resident tells us that a company recently called him to say it had learned from the “DMV” that he was paying too much for auto insurance. 

Rest assured, the Department of Licensing keeps no record of the amount you pay for insurance.

In fact, whenever a company tries to sell you something by claiming to have DOL data, it should raise red flag.  That’s because we don’t release data for marketing purposes.

However, we do have a sincere interest in protecting you from bogus claims and possible scams. 

For example, earlier this year, several websites emerged offering to help provide driver licenses for a fee.  While those websites might appear to be official, they are NOT affiliated with the Washington State Department of Licensing.  And unlike those websites, DOL never charges a fee for customer service or for the use of any of our forms.

Here’s the video we produced earlier this year regarding those questionable websites; showing yet another example of how suspect companies are trying to take advantage of consumers.


Parents say daughter was texting when killed in crash

April 30, 2010

By Mark Horner

In the days that followed a horrific crash on Thurston County’s Littlerock Road in late February, small articles  in local papers reported that 19-year-old Heather Lerch had been speeding when her car struck a guardrail at roughly 60 miles per hour.  The young woman who’d graduated with honors last year from Tumwater High School died instantly.

But there is more to this story.

Having pieced together information from police, the coroner and phone records, Dan and Wendy Lerch say they’re now convinced that their daughter was texting when her car left the road.

“There’s no doubt in my mind.  Texting was 100-percent involved,” Dan Lerch said.

It’s why the Lerch’s have agreed to appear in a Department of Licensing video with a simple message:  Don’t text or do anything else that can distract you while driving. The video (seen below) is about 5 1/2 minutes in length.  A separate 30-second public service announcement also features footage from the video.

The state of Washington is taking aim at distracted drivers.  A new cell phone law goes into effect in June.  It’ll make talking or sending text messages while holding a wireless device a primary traffic offense.

“Pay attention to the road.  Pay attention to your surroundings,” Dan Lerch began.  “Distractions are everywhere from reader boards and signs that flash in front of you on the road to your cell phones and iPods and your buddy asking you, ‘What are you going to do now?’  Is it worth your life?”

That’s the part of the message that lends itself to words.  Losing a child is another matter.

“There are no words, at all,” Wendy Lerch shared.  “It’s a nightmare you keep thinking you’re going to wake up from.”