Go online and you may be able to skip waiting in line at DOL

July 11, 2017

Since 2015, more than 400,000 customers waited in line unnecessarily at Washington State driver licensing offices for transactions they could have completed from the comfort of home by visiting dol.wa.gov.

If all 400,000 had gone online, the result would have been an average of 13,000 fewer people in line per month. Less in-office traffic means downsized wait times so that customers can quickly get back to the responsibilities and activities in their lives that matter.

Our online services don’t eliminate the need for all in-office transactions, however many common licensing needs such as changing an address or renewing a license can be easily completed on your phone or computer. The information provided at dol.wa.gov can help also you avoid long wait times and unnecessary trips.

Plan on visiting us soon? Review the following reminders for a more efficient experience:

 

  1. Skip a trip, renew online

Did you know that you only need to update your driver license photo every other renewal cycle? That’s once every twelve years! If you don’t need a new photo, just go to dol.wa.gov to see if you can renew and skip the line! You’ll conveniently receive a new license within days and avoid having to come up with a clever hashtag to accompany that obligatory “never ending line at the DOL” tweet. Unsure about whether the services you need are offered online or if you are eligible to renew online? Check out DOL’s online services page.

  1. Know before you go

Arriving at the front of the line just to discover the piece of identification necessary to complete your transaction is sitting on the kitchen counter at home is everyone’s least favorite way to wrap up lunch hour. Visit dol.wa.gov to find out which documents and identification you’ll need to bring in so that our staff can take care of your licensing needs. Also keep in mind that we are not able to accept photocopies of documents.

  1. Visit during the middle of the week

If you must visit an office in person, try to head in before noon — preferably during the middle of the week.  An additional step you can take to avoid line gridlock is to stop by the Office Locations page to check wait times and hours of operation. Bonus tip: Use the office locations page to see if there is an office nearby that has shorter lines than the location you normally visit. Sometimes a few more minutes spent in the car can reduce your wait time significantly.

  1. Beware the lunch hour line

This may seem like a given, but please let us reiterate: Do not visit a licensing office between noon and one pm! We guarantee that on any given afternoon several other people had the exact same idea and staffing may be more limited due to staff rotating off the counter to take their lunch break.

 

  1. Check the calendar for holidays

We know your ideal Christmas Eve would be spent refreshing your newsfeed while waiting for your number to be called, but please avoid visiting us on holidays, as our offices are usually closed. When in doubt, go online to check the hours of operation of the office you plan to visit and remember to anticipate a spike in wait times in the days prior to and following a long weekend.


It’s time to renew: 2016 boat decals expire June 30

June 8, 2016
Everett Marina with Mt. Baker

DOL

OLYMPIA—Boating season is here, and the deadline for renewing boat and watercraft registration decals is right around the corner.

All Washington state boat registrations expire on June 30.

Don’t let an expired registration spoil your day; remember to renew before you get out on the water.

Boat registrations can be renewed online at the DOL website or in person at a neighborhood vehicle licensing office.

Those who choose to renew at an office should make sure to note the registration number on the bow of the boat or watercraft and take that information to the office.


It’s time to renew: 2013 boat decals expire June 30

May 23, 2013
Everett Marina with Mt. Baker

DOL image

OLYMPIA—Boating season is here, and the deadline for renewing boat and watercraft registration decals is right around the corner. All Washington state boat registrations expire on June 30.

Don’t let an expired registration spoil your day; remember to renew before you get out on the water.

 Boat registrations can be renewed online at the DOL website or in person at a neighborhood vehicle licensing office. Those who choose to renew at an office should make sure to note the registration number on the bow of the boat or watercraft and take that information to the office. 

 Due to budget cuts, DOL discontinued paper renewal notices for boats in 2010 and instead offered boat owners the opportunity to sign up to receive email renewal reminders. It’s too late to sign up for an email renewal reminder for this year, but boat owners can sign up online at dol.wa.gov to receive renewal reminders by email in the future.

Skip a Trip — Go Online. The Department of Licensing has a wide variety of consumer services available online. Please visit our website at dol.wa.gov.


DOL makes managing driver and vehicle licenses easier

September 17, 2012
DOL image

DOL image

OLYMPIA—The Department of Licensing introduced a fast, easy way to manage your driver license and all of your vehicle, trailer and boat licenses in one secure online service called License Express.

This new service allows people to take care of all of the most common DOL license transactions like renewals and address changes. It also makes it easy to take care of many less common tasks like ordering a duplicate driver license or ID card, signing up for email renewal reminders, ordering copies of your driving record and report the sale of vehicles or boats.

It’s no secret our customers typically dread a trip to a local driver licensing office to wait for service,” Licensing Director Alan Haight said. “License Express is like having a DOL office at home.”

License Express ties together DOL’s most popular online services that, individually, have been used more than 2.5 million times by customers wanting to skip a trip to an office. DOL plans to keep improving this new service over time and adding more features to make it even more useful and save DOL customers more time.

License Express takes advantage of a highly secure login process through the state’s Secure Access Washington service to safeguard personal information.

DOL customers can learn more about this new service and sign up at the DOL website at dol.wa.gov.


Boat email renewal reminders make for smooth sailing

March 24, 2011

by Mark Horner

Everett Marina with Mt. BakerOwn a boat (or know someone who does)? Here’s an important story.

Due to state budget cuts, registration renewal reminders for boats are no longer being sent out in the mail. However, there’s a simple solution.

Boat owners can sign-up to receive renewal reminders by email. Signing-up typically takes a minute-or-less on the Department of Licensing’s website

Yep—it’s really simple,  really fast, and super convenient.

If you know other boat owners, it’s likely that they’d want to know about this change and would also like to continue receiving boat renewal reminders.  Feel free to share this blog post.  If you have a website or blog, you’re certainly welcome to embed the video below into your site.


Save a stamp

June 5, 2009

save_a_stamp

by Brad Benfield, DOL Media Relations Manager

As the price of stamps keeps going up, DOL’s hardworking Graphic Communications Unit came up with a clever way to remind customers that they can avoid the price of a stamp by going online to complete their license renewal transaction.

DOL received permission from the United States Postal Service to place the text “Save a stamp. Renew online at dol.wa.gov” in the stamp area on the pre-printed envelopes we insert in renewal notices.

Just about all vehicle, boat and business license renewals can be processed quickly and easily online. And many driver license renewals can be done online, too.

Please visit our website for more information about  renewing your licenses online. We will begin testing these new envelopes soon.

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