DOL signs agreements with four Latin American General Consulates regarding acceptable proof of identity

Department of Licensing Director Teresa Berntsen, and four Consulates Generals of Seattle representing El Salvador, Guatemala, Honduras, and Peru, signed an agreement this morning that allows the acceptance of their national ID cards and consulate cards to be used as proof of identity when seeking a Washington State driver license or identification card.

“Today marks a milestone in the Department of Licensing’s efforts to improve customer service and build relationships of trust,” said Berntsen. “We understand the importance of establishing identity when you become a resident of our state.  Working in partnership, we were able to create a process to make it happen.”

The agreements were signed by Elgardo de Jesús Chavez, Consulate of Honduras, Claudia Gatica de Moreno, Consulate of Guatemala, Miguel Ángel Velásquez Garcia, Consulate of Perú, and Clary Monzón, Consulate of El Salvador.

Left to right: DOL – Brad Benfield, Assistant Director; Meghann McCann, Deputy Director; Beau Perschbacher, Policy and Legislative Director; Teresa Berntsen, Director; Elgardo de Jesús Chavez, Consulate of Honduras; Claudia Gatica de Moreno, Consulate of Guatemala; Miguel Ángel Velásquez Garcia, Consulate of Perú; Clary Monzón, Consulate of El Salvador; and DOL Outreach Manager Rafael Estevez.

Department of Licensing launches a new, fully modernized driver licensing system

The Washington State Department of Licensing launched a modernized driver licensing system over Labor Day weekend. Customers will experience slower service during this transitional time.

The new system will improve services to citizens, agency business partners, and the state’s transportation system. State and federal agencies that rely on DOL data for public safety, licenses, identification cards, and revenue will also benefit from the new system.

This is the second in a series of overhauls to DOL’s legacy systems.  The first phase, which updated vehicle licensing systems, was successfully completed in December 2016.  A third project is planned to address the agency’s Business and Professional Licensing systems.

For more information about DRIVES, visit http://www.dol.wa.gov/about/what-is-drives.html.

We’re Closed

The Department of Licensing’s transition to a new and improved computer system is underway, and all driver licensing offices are closed today through the Labor Day weekend. All vehicle licensing offices will be unable to do vehicle transactions and most online services are unavailable through Monday, September 3.

All of these impacted areas—driver licensing offices, vehicle transactions, and online services—will be available on Tuesday, September 4.

DOL apologizes for any inconvenience these closures may cause and we look forward to serving you better than ever before, thanks to our state’s new, user-friendly computer system for driver and vehicle services.

For more information, please visit dol.wa.gov.

Update — DOL office closures and online services temporary shutdown is happening this week

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The Department of Licensing’s transition to a new and improved computer system is underway.

It started with some of our online services beginning to shutdown on Sunday, August 26.  Those online services will return on Monday, September 4.

Next up?  Two major developments begin this Friday:

All driver licenses offices will be closed this Friday, August 31, through Monday, September 3.

And all vehicle licensing offices will be unable to do vehicle transactions from August 31 through Monday, September 3.

All of these impacted areas—driver licensing offices, vehicle transactions, and online services—will be available on Tuesday, September 4.

DOL apologizes for any inconvenience these closures may cause.

We also look forward to serving you better than ever before, thanks to our state’s new, user-friendly computer system for driver and vehicle services.

For more information, please visit dol.wa.gov.

 

Reminder: All driver and vehicle licensing services will be unavailable August 31 through September 3 for system upgrades to improve customer experience in offices and online

The Washington State Department of Licensing will launch a modernized driver licensing system at the end of August, and customers need to be aware of office closures and the unavailability of online services.

• Driver licensing offices will be closed on Friday, August 31 through September 3
• Vehicle licensing offices will be unable to do vehicle transactions, August 31 through September 3
• Online services will be unavailable, some starting as early as Sunday, August 26 through September 3
• All licensing services in offices and online will return on Tuesday, September 4

Services impacted and not available include:

• Driver license and ID card issuance
• Vehicle and vessel registration
• All online services, DOL’s call center, and reporting the sale of vehicles

“We apologize for the inconvenience this closure may cause but look forward to providing the residents of Washington with a modern, user-friendly system for driver and vehicle services,” said DOL Director Teresa Berntsen. “This new system will allow for an improved customer experience with several additional online service options.”

New Security Feature for Driver Licenses and ID cards

The method used to assign a driver license number to each person is changing and the new numbers will better protect everyone’s personal information. Washington driver licenses will now have the prefix “WDL” (Washington Driver License) followed by nine randomly assigned letters and numbers. This is a change from the current driver license numbers in use today which were based on a person’s name and birth date.

“We are pleased to provide this additional layer of privacy and security for our customers,” said Berntsen. The change to the new driver license number will start with all Washington driver licenses and ID cards issued on September 4, 2018. Those who already have a driver’s license or ID card will get the new number when they renew or replace it after September 4.

For more information about DRIVES, visit http://www.dol.wa.gov/about/what-is-drives.html.

Department of Licensing launching new, fully modernized driver licensing system September 4

Online and in-person service disruptions expected August 26 to September 3

The Washington State Department of Licensing is preparing to launch a modernized driver licensing system at the end of August, and customers need to be aware of office closures and service disruptions. In order to transition from the old system to the new system, driver licensing offices will be closed Friday, August 31 through September 3. Vehicle licensing offices may be open, but unable to provide licensing services.

Services impacted and not available are:

Customer Service Center

• DOL’s call center
• DOL’s on-line services

Driver License Services

• Driver licenses
• Instruction permits
• Identification cards
• Enhanced driver licenses
• Commercial driver licenses
• Certified copy of driver record (Abstract Driving Record)

Vehicle and Vessels

• Vehicle and vessel registration
• Vehicle titles
• Reporting of sale of vehicles
• Pick-up of registration and tabs ordered through on-line services

Business and Professional Licenses

• Pro Rate and Fuel Tax
• Counter services in Olympia and Vancouver

Beginning August 26, and throughout the weekend, many DOL online services, like those used to buy car tabs and renew driver licenses, will also be unavailable. A full listing of affected online services is now available on the DOL website.

“We encourage customers to come in early to complete their driver license and vehicle transactions to avoid the rush leading up to the new system cutover weekend,” said Teresa Berntsen, DOL Director.  “If you need to visit our offices, come in early, or skip the trip and renew by accessing our online services.”

Once complete, the second phase of the DRIVES project will improve services to citizens, agency business partners, and the state’s transportation system. State and federal agencies that rely on DOL data for public safety, licenses, identification cards, and revenue will also benefit from the new system.

This is the second in a series of overhauls to DOL’s legacy systems.  The first phase, which updated vehicle licensing systems, was successfully completed in December 2016.  A third project is planned to address the agency’s Business and Professional Licensing systems.

For more information about DRIVES, visit http://www.dol.wa.gov/about/what-is-drives.html.

Department of Licensing to begin new marking on all standard-issue driver licenses and ID cards starting July 1 to help bring state into compliance with REAL ID Act

On Oct. 1, 2020, the REAL ID law goes into effect in Washington.

Olympia – Next week, the Department of Licensing (DOL) will begin marking all standard driver licenses and ID cards with the language, “federal limits apply,” to help bring Washington into compliance with the federal REAL ID Act.  DOL expects Washington to be in full compliance by fall 2018.

By October 1, 2020, standard driver licenses and ID cards will no longer be an acceptable form of identification for boarding domestic flights and entering some secure federal facilities, like military bases and nuclear power plants. There are a variety of identity documents that can be used to board an airplane or enter secure federal facilities, including:

• U.S. or foreign Passport
• U.S. Passport Card
• Military ID
• DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
• Enhanced driver license
• One of several other types of federally approved forms of identification (tsa.gov).

“There is plenty of time to educate yourself on all options and choose the identification that works best for you,” said Pat Kohler, DOL Director. “Our ID2020 campaign was created to help educate Washington residents about the REAL ID Act requirements and their options for REAL ID compliant documents if they plan to travel within the United States.”

The main goal of the ID2020 campaign is to help Washington residents decide which identity document best fits their lifestyle.  Even though REAL ID goes into effect on October 1, 2020, it only affects people who want to travel by plane or access certain federal facilities. A standard driver license or ID card will work for other U.S. travel like driving in Washington, across state lines, or riding a train.

Washington’s enhanced driver licenses (EDLs) and enhanced ID (EIDs) cards are REAL ID compliant, and valid for air travel within the United States and can be used to cross the borders of Canada and Mexico by land or sea. Some commonly needed documents to get an EDL/EID are certified birth certificate, U.S. passport or military ID.  A full list of document options to obtain an enhanced driver license or ID card is available on the DOL website.

Visit ID2020WA.com, to view informational videos, take a quiz to help determine which ID you need, and learn more about REAL ID.

For more information about REAL ID and what it means for Washington, visit the DOL website